School IT Help Desk Technician

Greece Central School District

City of Rochester (NY)

On-site

USD 36,000 - 44,000

Full time

3 days ago

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Job summary

Greece Central School District in Rochester, NY is seeking a Computer Support Assistant to provide frontline helpdesk support for students and staff, diagnose software and hardware issues, and document resolutions.

The role requires strong communication, the ability to work on-site, and familiarity with Google Workspace, Windows, and classroom software. The district emphasizes equity and effective digital learning support.

Qualifications

One year paid full-time or part-time equivalent experience providing computer support to users, diagnosing software and hardware problems, or training users.
Successful completion of nine college semester credit hours in a computer science or information technology field; OR
Possession of a CompTIA A+, Microsoft Office Specialist, or Google IT Support Professional Certification; OR
An equivalent combination of education or experience as defined by the limits of (A), (B), and (C).

Responsibilities

Answering questions by phone, email and in person related to computer hardware and software in a friendly and easy to understand manner.
Participated in the helpdesk schedule rotation.
Arriving in a timely manner for onsite support and providing that support in a friendly and non-intrusive way.
Thoroughly investigating and troubleshooting problems reported and deriving a diagnosis with speed and accuracy.
Providing timely feedback on solutions implemented and updating tickets with notes or calls.