Junior VIP Account Manager - Italy | Growth & Retention

Bet365 Company; United States; Sur place; USD 27 000 - 36 000; Plein temps

Résumé du poste

bet365 in Malta is seeking a Junior VIP Account Manager to support the Account Management Team, ensuring VIP players receive exceptional service and retention strategies.

The role focuses on retaining players, developing VIP strategies, building profiles, and coordinating with marketing and events, while upholding Responsible Gaming standards.

Fluent Italian and strong English, a data-driven mindset, and collaboration skills are essential for success.

Qualifications

• Proven experience in a similar role in the iGaming industry.
• Fluent Italian language skills, both written & verbal with an excellent standard of English.
• Strong collaborator with strong attention to detail.
• Analytical and data driven mind-set.
• Experience in customer facing role across sports and casino.
• Awareness of the industry and the risks involved.
• Knowledge of cost visibility and budget monitoring.

Responsabilités

• Lead on a customer development programme to provide high value customers with experience more relevant to their play.
• Provide support in building customer profiles for prospective, new and existing VIP customers.
• Help VIP Account Managers cultivate lasting relationships with VIP customers across sports and gaming.
• Prepare regular reports on high value customer performance, including key metrics such as revenue, retention rates and future value.
• Support the Account Managers with the planning and execution of VIP events and hospitality.
• Ensure Responsible Gaming controls are understood, implemented, audited and part of the department culture.

Connaissances

iGaming experience

Italian fluency

English fluency

Attention to detail

Analytical mindset

Customer facing

Budget awareness

Description du poste

bet365 in Malta is seeking a Junior VIP Account Manager to support the Account Management Team, ensuring VIP players receive exceptional service and retention strategies.

The role focuses on retaining players, developing VIP strategies, building profiles, and coordinating with marketing and events, while upholding Responsible Gaming standards.

Fluent Italian and strong English, a data-driven mindset, and collaboration skills are essential for success.