VIP Relations Lead, Spain

Bet365 Company

United States

On-site

USD 56,000 - 101,000

Full time

9 days ago

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Job summary

bet365 is seeking a VIP Account Manager (Spain) based in Malta to support the Account Management Team in delivering exceptional service to VIP players and implementing the VIP strategy across sports and casino portfolios.

You will focus on retention, customer service, and regulatory compliance within a defined customer base, developing campaigns and partnerships with major sports and gaming clients while applying data-driven insights to grow the VIP portfolio.

Qualifications

Proven experience in a similar role in the iGaming industry.
Fluent Spanish language skills, both written and verbal with an excellent standard of English. Additional languages are advantageous.
Strong leader and collaborator with excellent negotiation skills.
Highly analytical and data driven mind-set.
Experience in building and managing relationships with sports and casino clients.
Awareness of the industry and the risks involved.
Knowledge of cost visibility and budget monitoring.

Responsibilities

Retaining players, by delivering strategy that increases our VIP portfolio's numbers, value and longevity.
With responsibility for retention, customer service and regulatory compliance within a selected customer base, your initial focus will be on helping to develop and implement the VIP strategy.
Help the VIP program to cultivate lasting relationships with VIP customers across sports and gaming.
Providing cultural insights into consumer behaviors and preferences.
Managing and executing internal VIP promotional strategies.
Developing campaigns appropriate to the territory, to attract and retain valuable customers.
Revising and formulating the department’s policies and procedures, ensuring implementation.
Tracking and reporting the performance of the VIP Program against agreed targets to Senior Management.