VIP Account Manager

bet365; United States; On-site; USD 56,000 - 101,000; Full time

Job summary

bet365 is seeking a VIP Account Manager (Spain) based in Malta to support the Account Management Team in delivering exceptional service to VIP players and implementing the VIP strategy across sports and casino portfolios.

You will focus on retention, customer service, and regulatory compliance within a defined customer base, developing campaigns and partnerships with major sports and gaming clients while applying data-driven insights to grow the VIP portfolio.

Qualifications

• Proven experience in a similar role in the iGaming industry.
• Fluent Spanish language skills, both written and verbal with an excellent standard of English. Additional languages are advantageous.
• Strong leader and collaborator with excellent negotiation skills.
• Highly analytical and data driven mind-set.
• Experience in building and managing relationships with sports and casino clients.
• Awareness of the industry and the risks involved.
• Knowledge of cost visibility and budget monitoring.

Responsibilities

• Retaining players, by delivering strategy that increases our VIP portfolio's numbers, value and longevity.
• With responsibility for retention, customer service and regulatory compliance within a selected customer base, your initial focus will be on helping to develop and implement the VIP strategy.
• Help the VIP program to cultivate lasting relationships with VIP customers across sports and gaming.
• Providing cultural insights into consumer behaviors and preferences.
• Managing and executing internal VIP promotional strategies.
• Developing campaigns appropriate to the territory, to attract and retain valuable customers.
• Revising and formulating the department’s policies and procedures, ensuring implementation.
• Tracking and reporting the performance of the VIP Program against agreed targets to Senior Management.

Skills

iGaming experience

Spanish fluency

English proficiency

Leadership & collaboration

Negotiation skills

Analytical mindset

Relationship management

Job description

Location: Sliema, Tas-Sliema, mt

Company Description

We’re one of the world’s leading online gambling companies, revolutionising the industry since 2000. Founded by Denise Coates CBE, we now employ over 10,000 people and serve over 120 million customers in 26 languages.

We empower our employees to push boundaries and explore new ideas, cultivating a culture that celebrates and rewards creativity. This offers employees a wealth of growth opportunities, giving them the opportunity to make a real impact in the world of online gambling and gaming. As a forward-thinking company, we’re breaking new ground in software innovation too, redefining what’s possible for our customers worldwide.

Our focus on In-Play betting has solidified our market-leading position, featuring more than 1.38 million In-Play sporting events a year. With over 750 concurrent sporting fixtures at peak and more live sports streamed than anyone else in Europe (750,000), we handle over 6 million HTTP requests daily and process more than 1.5 million bets per hour at peak.

Job Description

As a VIP Account Manager (Spain), you will support the Account Management Team, ensuring VIP players experience exceptional service, and following best practice in customer retention.

You will be responsible for retaining players, by delivering strategy that increases our VIP portfolio's numbers, value and longevity.

With responsibility for retention, customer service and regulatory compliance within a selected customer base, your initial focus will be on helping to develop and implement the VIP strategy.

Qualifications

• Proven experience in a similar role in the iGaming industry.
• Fluent Spanish language skills, both written and verbal with an excellent standard of English. Additional languages are advantageous.
• Strong leader and collaborator with excellent negotiation skills.
• Highly analytical and data driven mind-set.
• Experience in building and managing relationships with sports and casino clients.
• Awareness of the industry and the risks involved.
• Knowledge of cost visibility and budget monitoring.

Additional Information

• Helping to develop a VIP program that combines customer service, retention and promotional management.
• Ensuring Responsible Gaming controls are understood, implemented, audited and part of the department culture.
• Helping the VIP Team to cultivate lasting relationships with VIP customers across sports and gaming.
• Providing cultural insights into consumer behaviors and preferences
• Managing and executing internal VIP promotional strategies.
• Developing campaigns appropriate to the territory, to attract and retain valuable customers.
• Revising and formulating the department’s policies and procedures, ensuring implementation.
• Tracking and reporting the performance of the VIP Program against agreed targets to Senior Management.

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At bet365, we're committed to creating an environment where everyone feels welcome, respected and valued. Where all individuals can grow and develop, regardless of their background. We're Never Ordinary, and we're always striving to be better. If you need any adjustments or accommodations to the recruitment process, at either application or interview, please don’t hesitate to reach out.