VIP Client Relations Lead - iGaming

Novibet; United States; Remote; USD 56,000 - 84,000; Full time

Benefits offered by this job

Competitive compensation

Top-notch equipment

Career growth

Inclusive environment

Team-building activities

Job summary

Novibet is a dynamic GameTech company with hubs in Greece, Malta, Brazil and Mexico, employing 1,400+ people worldwide. We are seeking a VIP Account Manager (Cyprus) to manage key accounts and maximize sales opportunities within them.

In this role you will build strong relationships, understand client needs, and collaborate with internal teams to deliver a premium VIP experience while driving long-term revenue and customer satisfaction.

Qualifications

• Proven experience as a VIP Account Manager in the iGaming industry.
• Strong communication and interpersonal skills with an aptitude for building relationships with professionals at all levels.
• Excellent knowledge of Microsoft Office.
• Understanding of CRM tools.
• Ability in problem-solving and negotiation.
• Fluency in English.

Responsibilities

• Manage a portfolio of VIP Key Account Customers
• Acquire a thorough understanding of key customer needs and requirements
• Expand the relationships with existing customers by continuously proposing solutions that meet their objectives
• Play an integral part in generating new sales that will turn into long-lasting relationships
• Provide assistance to high-end, high-value players and attending to hospitality events
• Work closely with internal teams, in order to serve high-value customers and provide a VIP customer experience
• Prepare regular reports of progress and forecasts to internal stakeholders using key account metrics

Skills

VIP account management

iGaming industry experience

Relationship building

Negotiation

Education

Diploma/Degree in Sales/Marketing/Business Admin

Tools

CRM tools

Microsoft Office

Job description

Novibet is a dynamic GameTech company with hubs in Greece, Malta, Brazil and Mexico, employing 1,400+ people worldwide. We are seeking a VIP Account Manager (Cyprus) to manage key accounts and maximize sales opportunities within them.

In this role you will build strong relationships, understand client needs, and collaborate with internal teams to deliver a premium VIP experience while driving long-term revenue and customer satisfaction.