Strategic VIP Accounts Manager - Spain

Bet365careers; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

bet365 is seeking a VIP Account Manager (Spain) to support the Account Management Team in delivering exceptional service to VIP players while advancing retention strategies and promotional management. You will focus on developing and implementing the VIP strategy, ensuring Responsible Gaming controls are embedded, audited, and culture-driven.

The role requires proven iGaming VIP experience, fluent Spanish and strong English, with leadership, analytical acumen, and a track record in building

Qualifications

• Proven experience in a similar VIP/account management role within the iGaming industry.
• Fluent in Spanish (written and spoken) with strong English proficiency.
• Strong leadership, collaboration, and negotiation skills.
• Highly analytical with a data-driven mindset.
• Experience building and managing relationships with sports and casino clients.
• Awareness of industry risks and regulatory considerations.
• Knowledge of cost visibility and budget monitoring.

Responsibilities

• Develop VIP program combining customer service, retention and promotions.
• Ensure Responsible Gaming controls are understood, implemented, audited and part of culture.
• Cultivate lasting relationships with VIP customers across sports and gaming.
• Provide cultural insights into consumer behaviors and preferences.
• Manage and execute internal VIP promotional strategies.
• Develop campaigns appropriate to the territory to attract and retain valuable customers.
• Revise and formulate department policies and procedures, ensuring implementation.
• Track and report VIP Program performance against targets to Senior Management.

Skills

iGaming experience

Spanish fluency

English proficiency

Leadership & collaboration

Analytical mindset

Relationship management

Budget monitoring

Job description

bet365 is seeking a VIP Account Manager (Spain) to support the Account Management Team in delivering exceptional service to VIP players while advancing retention strategies and promotional management. You will focus on developing and implementing the VIP strategy, ensuring Responsible Gaming controls are embedded, audited, and culture-driven.

The role requires proven iGaming VIP experience, fluent Spanish and strong English, with leadership, analytical acumen, and a track record in building