Junior ServiceNow Administrator - Secret clearance

PGTEK; Mechanicsburg (Cumberland County); Hybride; USD 85 000 - 110 000; Plein temps

Avantages offerts par ce poste

Health insurance

401(k) matching

Education Assistance

Résumé du poste

PGTEK is hiring a Junior ServiceNow Administrator to support a DoD cloud platform program. You will help administer, configure, and maintain ServiceNow in a hybrid, DoD-friendly environment, collaborating with senior engineers to deliver reliable service across multiple environments.

This early-career role emphasizes platform administration, ITSM fundamentals, and basic scripting, with opportunities to grow in platform integration, automation, and federal mission support.

Qualifications

• Active Secret clearance and U.S. citizenship.
• 1–3 years hands-on ServiceNow administration experience.
• Familiarity with ITSM concepts and ITIL v3/v4.
• Experience with REST APIs, MID Servers, and integrations.

Responsabilités

• Perform day-to-day ServiceNow administration including users, roles, ACLs, and forms.
• Support ITSM processes: Incident, Problem, Change, Request/Service Catalog, CMDB.
• Develop and maintain catalog items, workflows, and basic scripts under senior guidance.
• Troubleshoot platform issues and coordinate with ServiceNow support as needed.
• Assist with upgrades, patching, and testing update sets across environments.
• Maintain CMDB accuracy and support discovery and data integrity.
• Develop reports and dashboards for operations and leadership.
• Document processes and RMF/compliance-related records.

Connaissances

ServiceNow admin

ITSM

JavaScript

Glide APIs

REST APIs

MID Servers

RMF

Security+

Formation

DoD 8570 IAT Level II baseline (Security+ CE)

ServiceNow CSA

CIS-ITSM

Outils

None

Description du poste

Junior ServiceNow Administrator – Active Secret Clearance Required

Location: Hybrid – Within 90 Minutes of a DISA DHMC Location
Salary Range: $85,000-110,000
Security Clearance: Active Secret Clearance Required
Citizenship: U.S. Citizenship Required

Job Summary

PGTEK is seeking a Junior ServiceNow Administrator to support a Department of Defense cloud platform program. In this role, you will work alongside senior engineers to administer, configure, and maintain the ServiceNow platform supporting service delivery across a DoD hybrid-cloud environment.

This opportunity is ideal for an early-career ServiceNow professional with a solid foundation in platform administration, IT Service Management (ITSM), and basic scripting who is looking to develop their skills in platform integration, automation, and federal mission support.

The position offers a flexible hybrid work arrangement, with onsite work at customer locations as required.

Key Responsibilities

• Perform day-to-day ServiceNow administration, including user and group management, roles, access control lists (ACLs), forms, lists, notifications, and UI policies.
• Support core ITSM processes, including Incident, Problem, Change, Request/Service Catalog, Knowledge Management, and Configuration Management Database (CMDB).
• Build and maintain catalog items, workflows, Flow Designer flows, business rules, and basic client-side and server-side scripts under senior engineering guidance.
• Troubleshoot platform issues, resolve support tickets, and raise complex issues to ServiceNow support when necessary.
• Assist with platform upgrades, patching, instance cloning, and testing update sets across environments.
• Maintain accurate CMDB records and support discovery and data integrity initiatives.
• Assist with integrations between ServiceNow and other platform tools, including Morpheus, OpsRamp, Active Directory, and Keycloak, using REST APIs and MID Servers.
• Develop reports and dashboards to support operational monitoring and leadership visibility.
• Maintain technical documentation, runbooks, and audit-ready records in accordance with DoD security and Risk Management Framework (RMF) requirements.
• Active Secret security clearance.
• U.S. citizenship.
• 1-3 years of hands-on ServiceNow administration experience.
• Working knowledge of ITSM concepts and ITIL v3/v4 principles.
• Familiarity with JavaScript and ServiceNow scripting fundamentals, including Glide APIs, business rules, and client scripts.
• DoD 8570/8140 IAT Level II baseline certification, such as CompTIA Security+ CE, or the ability to obtain the required certification within six months of starting.
• Strong troubleshooting, communication, and technical documentation skills.
• Ability to work independently on assigned tasks while collaborating effectively with senior engineers and the broader technical team.

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Implementation Specialist – ITSM (CIS-ITSM), or progress toward certification.
• Experience supporting ServiceNow in a DoD or federal government environment; IL4/IL5 experience is a plus.
• Exposure to REST API integrations, MID Servers, Discovery, or Service Mapping.
• Familiarity with Security Technical Implementation Guides (STIGs), RMF, or other federal compliance frameworks.
• ITIL Foundation certification.

Location and Work Arrangement

This is a flexible hybrid position requiring the ability to work onsite at customer locations as needed. Candidates must reside within approximately 90 minutes of at least one of the following DISA DHMC locations:

• Mechanicsburg, Pennsylvania
• Ogden, Utah
• Oklahoma City, Oklahoma
• Montgomery, Alabama
• Fort Meade, Maryland

Local travel to DISA customer sites may be required. Relocation may be considered as part of the overall compensation package.

Why Join PGTEK?

Join PGTEK and contribute to a long-term Department of Defense technology program supporting critical cloud platform operations. You will have the opportunity to work alongside experienced engineers, strengthen your ServiceNow administration skills, and gain valuable experience with enterprise integrations, automation, and secure federal IT environments.

Our comprehensive benefits package for full-time salaried employees is effective immediately upon the start date. Benefits include comprehensive PPO medical coverage with access to a Health Savings Account (HSA) option, a vision plan, and dental insurance with the base dental plan option paid for by PGTEK. Life Insurance, Short and Long-Term disability, and Critical Illness insurance have premiums covered. Additionally, PGTEK offers a matching 401(k) plan and a discount on pet insurance through ASPCA Pet Insurance. An Employee Assistance Program is available at no cost to all employees. PGTEK offers a generous amount of PTO and Holidays, and an Education Assistance Program is available after 12 months of employment.

ABOUT PGTEK

PGTEK is a true consulting organization dedicated to helping clients achieve their business and technology objectives utilizing our decades of experience and business relationships. PGTEK invests in the educational advancements of our staff by providing the necessary resources to complete Professional and Business Certifications. Our company is our people, and we treat them like family.

EOE, including disability/veterans