DoD ServiceNow Administrator | Active Secret Clearance

PGTEK; Oklahoma City (OK); Hybrid; USD 85,000 - 110,000; Full time

Benefits offered by this job

Hybrid work arrangement

Health insurance

401(k) plan

Job summary

PGTEK is seeking a Junior ServiceNow Administrator to support a Department of Defense cloud platform program. You will administer, configure, and maintain the ServiceNow platform across a DoD hybrid-cloud environment, working with senior engineers.

The role targets early-career professionals with a solid foundation in platform administration, ITSM, and basic scripting, with opportunities to grow in platform integration and RMF-aligned security disciplines.

Qualifications

• 1-3 years of hands-on ServiceNow administration experience.

Responsibilities

• Perform day-to-day ServiceNow administration, including user and group management, roles, ACLs, forms, lists, notifications, and UI policies.
• Support core ITSM processes, including Incident, Problem, Change, Request/Service Catalog, Knowledge Management, and CMDB.
• Build and maintain catalog items, workflows, Flow Designer flows, business rules, and basic client-side and server-side scripts under senior engineering guidance.
• Troubleshoot platform issues, resolve support tickets, and raise complex issues to ServiceNow support when necessary.
• Assist with platform upgrades, patching, instance cloning, and testing update sets across environments.
• Maintain accurate CMDB records and support discovery and data integrity initiatives.
• Assist with integrations between ServiceNow and Morpheus, OpsRamp, Active Directory, and Keycloak using REST APIs and MID Servers.
• Develop reports and dashboards to support operational monitoring and leadership visibility.
• Maintain technical documentation, runbooks, and audit-ready records in accordance with DoD RMF requirements.
• Active Secret security clearance.
• U.S. citizenship.
• 1-3 years of hands-on ServiceNow administration experience.
• Familiarity with ITSM concepts and ITIL v3/v4 principles.
• Familiarity with JavaScript and ServiceNow scripting fundamentals, including Glide APIs, business rules, and client scripts.
• DoD 8570/8140 IAT Level II baseline certification, such as CompTIA Security+ CE, or the ability to obtain the required certification within six months of starting.
• Strong troubleshooting, communication, and technical documentation skills.
• Ability to work independently on assigned tasks while collaborating effectively with senior engineers and the broader technical team.

Skills

ServiceNow administration

ITSM

JavaScript

REST APIs

MID Servers

Glide APIs

Troubleshooting

Documentation

Education

DoD 8570/8140 IAT Level II baseline certification (e.g., CompTIA Security+ CE)

ServiceNow Certified System Administrator (CSA)

ITIL Foundation certification

Tools

ServiceNow

Morpheus

OpsRamp

Active Directory

Keycloak

Job description

PGTEK is seeking a Junior ServiceNow Administrator to support a Department of Defense cloud platform program. You will administer, configure, and maintain the ServiceNow platform across a DoD hybrid-cloud environment, working with senior engineers.

The role targets early-career professionals with a solid foundation in platform administration, ITSM, and basic scripting, with opportunities to grow in platform integration and RMF-aligned security disciplines.