Junior Service Desk Technician — Growth, Training & Team Impact

DYOPATH; Waddell (AZ); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Medical, Dental, and Vision coverage

Life insurance

401(k) with company match

FSA and HSA options

Job summary

DYOPATH is seeking a Junior Service Desk Technician in the United States to be the first point of contact for customers seeking IT assistance. You will create and manage support tickets, provide timely updates, and support shipping and inventory activities.

This entry-level role emphasizes learning, teamwork, and delivering excellent customer service in a fast-paced environment. The position offers a variable shift with diverse start times and a pay rate of $15/hour, reflecting the company’s

Qualifications

• Strong communication and customer service skills.
• Basic knowledge of Windows operating systems and common IT tools.
• Ability to follow SOPs and multitask in a fast-paced environment.
• Familiarity with shipping processes and asset tracking is a plus.
• Strong attention to detail and organizational skills.
• Ability to work collaboratively in a team environment.

Responsibilities

• Serve as the first point of contact for customers by answering calls, emails, and system-generated requests.
• Create and manage support tickets while ensuring accurate documentation.
• Provide timely notifications and updates using established procedures and SOPs.
• Support equipment shipping, receiving, and inventory-related activities.
• Update mobility information and maintain organized storeroom operations.
• Assist with laptop resets, peripheral fulfillment, and package tracking.
• Document solutions and contribute to process improvement initiatives.
• Complete additional projects and responsibilities as assigned.

Skills

Customer Service

Windows basics

SOPs & multitasking

Asset tracking

Attention to detail

Teamwork

Education

High School Diploma or GED

Job description

DYOPATH is seeking a Junior Service Desk Technician in the United States to be the first point of contact for customers seeking IT assistance. You will create and manage support tickets, provide timely updates, and support shipping and inventory activities.

This entry-level role emphasizes learning, teamwork, and delivering excellent customer service in a fast-paced environment. The position offers a variable shift with diverse start times and a pay rate of $15/hour, reflecting the company’s