Junior Service Coordinator: Scheduling & Support

Brock Cabinets Inc; North Charleston (SC); On-site; USD 36,000 - 48,000; Full time

Job summary

Brock Cabinets Inc. in Charleston, SC is seeking an entry-level Service Coordinator I to support the service department with scheduling and communication. You will coordinate appointments, assist field technicians, and maintain service records with attention to detail.

The ideal candidate is highly organized, customer-focused and thrives in a fast-paced environment, using Microsoft Office, Teams, SharePoint and Google Drive to stay connected with clients and colleagues.

Qualifications

• Entry-level position requiring strong organizational and detail orientation in a fast-paced, customer-focused environment.

Responsibilities

• Coordinate and schedule client and technician appointments.
• Act as the primary contact for service inquiries via phone and email.
• Identify service gaps and resolve issues quickly and effectively.
• Prioritize tasks, manage multiple cases, and meet deadlines with meticulous record keeping.
• Communicate clearly, listen actively, and maintain professional demeanor.
• Utilize Microsoft Office, Outlook, Teams, SharePoint, and Google Drive for daily tasks.

Skills

Organizational skills

Communication

Problem solving

Time management

Tools

Microsoft Office

Teams

SharePoint

Google Drive

OneDrive

Job description

Brock Cabinets Inc. in Charleston, SC is seeking an entry-level Service Coordinator I to support the service department with scheduling and communication. You will coordinate appointments, assist field technicians, and maintain service records with attention to detail.

The ideal candidate is highly organized, customer-focused and thrives in a fast-paced environment, using Microsoft Office, Teams, SharePoint and Google Drive to stay connected with clients and colleagues.