Order & Installations Coordinator

American Woodmark Corp.; Riverside (CA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Competitive Compensation

Health Care Benefits

Paid Holidays

Paid Vacation Days

Paid Sick Days

401(k) Retirement Savings Plan & &

Tuition Assistance

Pet Insurance

Additional Voluntary benefitsAvailable

Relocation Assistance (for selectRoles

Job summary

MasterBrand Cabinets LLC is seeking a Builder Service Support & Account Management specialist to support the builder center. You will schedule installations, service, and warranty work, and provide detailed communication to customers and clients regarding product, delivery, and scheduling.

The ideal candidate possesses strong data-entry skills, familiarity with our core systems, and ability to manage communications with customers, subcontract installers, and vendors.

Qualifications

• Advanced keyboarding skills required; knowledge of window-based applications preferred
• Ability to build effective business relationships and work effectively with all levels of employees, customers and the public
• Excellent reasoning ability and decision-making skills
• Excellent communication and organizational skills
• The ability to actively participate as a team player

Responsibilities

• Effectively perform data entry and verification of customer orders using current SOP's.
• Develop and maintain a proficient working knowledge of Maestro, Order Billing System (OBS), Quality Management Systems (QMS), Timberlake Order Manager (TOM) and other AWC proprietary systems.
• Develop an extensive knowledge of product base.
• Manage communication to and from customers, subcontract installers, clients, and vendors related to product delivery, availability, specifications, lead times, schedules, warranty, and purchase orders.
• Schedule and assign installations for cabinets and/or countertops. Verify ship and installation dates per builders' release and schedule.
• Resolve customer-related issues.
• Analyze, verify, and purchase countertops or custom items.
• Assist in achievement of proper mark up and margins on installation services and countertops.
• Obtain purchase orders and EPO's per policy, as needed.
• Issue credits for pricing and keying errors or price additional work per policy, as needed.
• Support efforts by all members of the team to continuously improve departmental, location and company performance.
• Demonstrate the cognitive, language, reasoning, and mathematical abilities consistent with the expectations of this role.
• Perform other duties as assigned.
• Comply with all core values, policies, and standards.
• Recruitment process may consist of any combination of phone, video and in person interviews.
• Offers may be contingent upon successful completion of Background Check, Drug Screen, Physical Examination and/or potential Motor Vehicle Check.

Skills

Advanced keyboarding

Relationship building

Excellent reasoning

Excellent communication

Team player

Education

High School Diploma or GED - Preferred

Job description

MasterBrand Cabinets LLC is seeking a Builder Service Support & Account Management specialist to support the builder center. You will schedule installations, service, and warranty work, and provide detailed communication to customers and clients regarding product, delivery, and scheduling.

The ideal candidate possesses strong data-entry skills, familiarity with our core systems, and ability to manage communications with customers, subcontract installers, and vendors.