Scheduling Coordinator

11 MasterBrand Cabinets LLC; North Charleston (SC); On-site; USD 42,000 - 64,000; Full time

Job summary

MasterBrand Cabinets LLC in Charleston, SC is seeking a Scheduling Coordinator (Builder) to ensure field tasks are scheduled and completed on time, maintain warehouse inventory controls, and coordinate invoicing. This on-site role runs Monday through Friday, 7:00 a.m.

to 4:00 p.m., and uses Salesforce to schedule field service, dispatch teams, and update 3PL systems. Candidates should have a high school diploma, 1+ year of customer service, proficiency with Excel/Word/Outlook; AS400 and

Qualifications

• High School diploma or GED.
• 1+ years of high-volume customer service experience.
• Experience with computer programs including Microsoft Excel, Word and Outlook. AS400 and Salesforce a plus.

Responsibilities

• Manage service center warehouse inventory accuracy.
• Maintain safety stock level of critical path trim/parts items in inventory.
• Ensure all inventory transactions are processed timely.
• Dispatch Field Service Representatives, Service Technicians, and Installers daily to ensure field efficiency and that dispatched work is completed.
• Assist in Scheduling Warranty Service Appointments.
• Scheduling all field appointments using Salesforce.
• Confirm and stage parts for technicians.
• Responsible for all invoicing.
• Follow up with Installers and Service Technicians on missing work debriefs from previous day.
• Update 3PL systems with schedule changes; send required delivery reports to 3PL confirming delivery.
• Transship release all orders to invoice Customer.
• Keep track of construction schedules with the superintendent; update Salesforce accordingly.
• Backup Customer Service as needed.
• Other duties, incidental or regular, may be assigned.

Skills

Customer service

Communication

Time management

Organizational skills

Salesforce knowledge

Education

High school diploma or GED

Associate's degree preferred

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

AS400

Salesforce

Job description

For more than 70 years, MasterBrand has been shaping the places where people come together, enriching lives and creating meaningful memories for our customers. We are the #1 manufacturer of residential cabinets in North America, and our associates produce the most comprehensive portfolio of superior cabinetry products for the kitchen, bath and other parts of the home. Come see why our associates love working at MasterBrand.

Job Description:

The Scheduling Coordinator (Builder) position plays a key role in servicing our customers. The position is responsible for ensuring that all field tasks are scheduled and completed on time to meet the needs of our customers, maintaining warehouse inventory controls, and ensuring Customer invoices are completed on time.

This position is based at our Charleston, SC facility and requires onsite attendance Monday through Friday, 7:00 a.m. to 4:00 p.m.

Responsibilities:

• Manage service center warehouse inventory accuracy.
• Maintain safety stock level of critical path trim/parts items in inventory.
• Ensure all inventory transactions are processed timely.
• Dispatch Field Service Representatives, Service Technicians, and Installers daily ensuring field efficiency and confirming dispatched work is completed.
• Assist in Scheduling Warranty Service Appointments.
• Scheduling all field appointments utilizing Salesforce.
• Confirm and stage parts for technicians.
• Responsible for all invoicing.
• Follow up with Installers and Service Technicians on any missing work debriefs from previous day.
• Update 3PL systems with schedule changes. Send required delivery reports to 3PL confirming delivery.
• Transship release all orders to invoice Customer.
• Keep track of construction schedules through verbal, electronic, or hard copy communications with the superintendent. Accumulate schedules as specifically required by the Builder on a regular basis to keep up with any changes and ensure alignment in Salesforce.
• Backup Customer Service as needed.
• Other duties, incidental or regular, may be assigned at management's discretion.

Qualifications:

• High School diploma/GED required; Associate's degree preferred.
• 1+ years of high-volume customer service experience required.
• Experience using computer programs, including Microsoft Excel, Word and Outlook. Experience with AS400 and Salesforce is a plus.
• Superior service attitude and an ability to nurture long-term relationships.
• Strong written and verbal communication skills or internal and external stakeholders.
• Ability to work in a fast-paced team environment and handle multiple priorities.
• Ability to follow existing guidelines and establish improved procedures.
• Ability to define problems, collect data, establishes facts. and draw conclusions

Equal Employment Opportunity

MasterBrand Cabinets LLC is an equal opportunity employer. MasterBrand Cabinets LLC's policy is not to discriminate against any applicant or employee based on race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, military status, sexual orientation, genetic history or information, or any other basis protected by federal, state or local laws. MasterBrand Cabinets LLC also prohibits harassment of applicants or employees based on any of these protected categories. It is also MasterBrand Cabinets LLC's policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

Reasonable Accommodations

MasterBrand Cabinets LLC is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and wish to discuss potential accommodations related to applying for employment, please contact us at [e-mail].