Field Service & Scheduling Coordinator

84 Lumber; Myrtle Beach (SC); On-site; USD 34,000 - 52,000; Full time

Job summary

84 Lumber in Myrtle Beach, SC seeks a dedicated coordinator to assist store locations, builders, contractors and homeowners with service and customer service activities. You will source products, handle calls, schedule ETAs and ensure smooth communication among all parties.

The role requires strong computer skills, problem solving and excellent communication to validate needs, update software, and resolve issues efficiently in a fast-paced retail environment.

Qualifications

• Computer skills including POS system, inventory system, word processing software, spreadsheets, vendor portals and internet software.
• Respond to common inquiries or complaints from customers.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Analyze information of critical factors affecting resolution.
• Evaluate options correctly and establish priorities.
• Communication skills in phone etiquette and formal one-on-one interactions.
• Problem solver with sense of urgency and ability to meet critical deadlines.
• Team player with positive attitude and adaptability.
• Blueprint reading experience.
• Construction knowledge.

Responsibilities

• Sourcing product needed to fulfill job requirements.
• Inbound and outbound phone calls to respond to needs quickly and efficiently.
• Validate material needs with store locations and order if needed.
• Schedule and communicate with parties on ETAs.
• Communications with homeowners to validate information and respond to concerns.
• Continuous updating of in-house software of current standings of events.
• Vendor communications on service requests and debits.
• Complete resolution on issues and communications to all parties of such.

Skills

Customer service

Problem solving

Data analysis

Decision making

Time management

Teamwork

Adaptability

Blueprint reading

Construction knowledge

Tools

POS System

Inventory System

Word Processing Software

Spreadsheet

Vendor Portals

Internet Software

Job description

84 Lumber in Myrtle Beach, SC seeks a dedicated coordinator to assist store locations, builders, contractors and homeowners with service and customer service activities. You will source products, handle calls, schedule ETAs and ensure smooth communication among all parties.

The role requires strong computer skills, problem solving and excellent communication to validate needs, update software, and resolve issues efficiently in a fast-paced retail environment.