Field Service Scheduler & Inventory Coordinator

11 MasterBrand Cabinets LLC; North Charleston (SC); On-site; USD 42,000 - 64,000; Full time

Job summary

MasterBrand Cabinets LLC is seeking a Scheduling Coordinator (Builder) to ensure field tasks are scheduled and completed on time, manage warehouse inventory, and process customer invoices. The role is based at our Charleston, SC facility with onsite hours Monday–Friday, 7:00 a.m. to 4:00 p.m.

Key duties include dispatching service personnel, coordinating warranty appointments, and maintaining updates in Salesforce and 3PL systems while supporting customer service as needed.

Qualifications

• High School diploma/GED required; Associate's degree preferred.
• 1+ years of high-volume customer service experience required.
• Experience using computer programs, including Microsoft Excel, Word and Outlook.
• Experience with AS400 and Salesforce is a plus.
• Superior service attitude and an ability to nurture long-term relationships.
• Strong written and verbal communication skills with internal and external stakeholders.
• Ability to work in a fast-paced team environment and handle multiple priorities.
• Ability to follow existing guidelines and establish improved procedures.
• Ability to define problems, collect data, establishes facts and draw conclusions.

Responsibilities

• Manage service center warehouse inventory accuracy.
• Maintain safety stock level of critical path trim/parts items in inventory.
• Ensure all inventory transactions are processed timely.
• Dispatch Field Service Representatives, Service Technicians, and Installers daily ensuring field efficiency and confirming dispatched work is completed.
• Assist in Scheduling Warranty Service Appointments.
• Scheduling all field appointments utilizing Salesforce.
• Confirm and stage parts for technicians.
• Responsible for all invoicing.
• Follow up with Installers and Service Technicians on any missing work debriefs from previous day.
• Update 3PL systems with schedule changes.
• Send required delivery reports to 3PL confirming delivery.
• Transship release all orders to invoice Customer.
• Keep track of construction schedules through verbal, electronic, or hard copy communications with the superintendent.
• Accumulate schedules as specifically required by the Builder on a regular basis to keep up with any changes and ensure alignment in Salesforce.
• Backup Customer Service as needed.
• Other duties, incidental or regular, may be assigned at management’s discretion.

Skills

Customer service

Strong communication

Team environment

Procedural improvement

Problem solving

Education

High School diploma/GED

Associate's degree preferred

Tools

Salesforce

AS400

Microsoft Excel

Word

Outlook

Job description

MasterBrand Cabinets LLC is seeking a Scheduling Coordinator (Builder) to ensure field tasks are scheduled and completed on time, manage warehouse inventory, and process customer invoices. The role is based at our Charleston, SC facility with onsite hours Monday–Friday, 7:00 a.m. to 4:00 p.m.

Key duties include dispatching service personnel, coordinating warranty appointments, and maintaining updates in Salesforce and 3PL systems while supporting customer service as needed.