Scheduling Coordinator: Field Dispatch, Inventory & Invoicing

11 MasterBrand Cabinets LLC; North Charleston (SC); On-site; USD 42,000 - 64,000; Full time

Job summary

MasterBrand Cabinets LLC in Charleston, SC is seeking a Scheduling Coordinator (Builder) to ensure field tasks are scheduled and completed on time, maintain warehouse inventory controls, and coordinate invoicing. This on-site role runs Monday through Friday, 7:00 a.m.

to 4:00 p.m., and uses Salesforce to schedule field service, dispatch teams, and update 3PL systems. Candidates should have a high school diploma, 1+ year of customer service, proficiency with Excel/Word/Outlook; AS400 and

Qualifications

• High School diploma or GED.
• 1+ years of high-volume customer service experience.
• Experience with computer programs including Microsoft Excel, Word and Outlook. AS400 and Salesforce a plus.

Responsibilities

• Manage service center warehouse inventory accuracy.
• Maintain safety stock level of critical path trim/parts items in inventory.
• Ensure all inventory transactions are processed timely.
• Dispatch Field Service Representatives, Service Technicians, and Installers daily to ensure field efficiency and that dispatched work is completed.
• Assist in Scheduling Warranty Service Appointments.
• Scheduling all field appointments using Salesforce.
• Confirm and stage parts for technicians.
• Responsible for all invoicing.
• Follow up with Installers and Service Technicians on missing work debriefs from previous day.
• Update 3PL systems with schedule changes; send required delivery reports to 3PL confirming delivery.
• Transship release all orders to invoice Customer.
• Keep track of construction schedules with the superintendent; update Salesforce accordingly.
• Backup Customer Service as needed.
• Other duties, incidental or regular, may be assigned.

Skills

Customer service

Communication

Time management

Organizational skills

Salesforce knowledge

Education

High school diploma or GED

Associate's degree preferred

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

AS400

Salesforce

Job description

MasterBrand Cabinets LLC in Charleston, SC is seeking a Scheduling Coordinator (Builder) to ensure field tasks are scheduled and completed on time, maintain warehouse inventory controls, and coordinate invoicing. This on-site role runs Monday through Friday, 7:00 a.m.

to 4:00 p.m., and uses Salesforce to schedule field service, dispatch teams, and update 3PL systems. Candidates should have a high school diploma, 1+ year of customer service, proficiency with Excel/Word/Outlook; AS400 and