Junior Product Support Engineer - New Grad

Teradyne; Reading, Northern (MA, KY); Hybrid; USD 65,000 - 103,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Retirement plan

Paid vacation

Job summary

Teradyne is seeking a highly motivated Product Support Engineer to provide world-class support for Semiconductor Test Products. This role reports to the Semiconductor Test Product Support Engineering Manager and collaborates with field teams and SW/HW engineers to resolve field issues.

You will participate in new product integration, lead serviceability discussions, and help design for serviceability while pursuing reliability improvements across products. Local candidates only.

Qualifications

• Degree required: Bachelors of Science in Engineering (MFG/ME/EE), Electromechanical preferred
• 0-2 years experience
• Must be self-motivated, team oriented, and "hands-on"
• Excellent verbal and written communication skills
• Excellent Organizational and Time management skills
• Ability to work with limited supervision and with cross-functional teams
• Critical thinking and the ability to troubleshoot complex issues
• Basic understanding of mechanical design drawings and/or electrical schematics
• Ability to create detailed documentation

Responsibilities

• Represent PSG as a core team member on both existing and new products
• Work with the field team and engineering (SW and HW) on field issues and escalations in both the field and factory
• Assist with identifying root cause to increase system up time
• Work as part of the new product integration team by:
• Participating in new product team meetings
• Working with design engineering to design in serviceability (DFS)
• Lead installation and serviceability discussions as part of design reviews
• Support system install requirements and work with install coordinator on required tools, resources, etc.
• Develop a Field Replaceable Unit (FRU) strategy
• Organize, schedule and project manage field upgrades
• Manage training for Teradyne field service engineers
• Monitor system and new product reliability
• Generate reliability reports based on field issues
• Travel expectations are less than 20% of work requirements

Skills

Hands-on

Teamwork

Verbal communication

Written communication

Time management

Documentation

Cross-functional collaboration

Critical thinking

Troubleshooting

Education

Bachelor's degree in Engineering (MFG/ME/EE)

Job description

Teradyne is seeking a highly motivated Product Support Engineer to provide world-class support for Semiconductor Test Products. This role reports to the Semiconductor Test Product Support Engineering Manager and collaborates with field teams and SW/HW engineers to resolve field issues.

You will participate in new product integration, lead serviceability discussions, and help design for serviceability while pursuing reliability improvements across products. Local candidates only.