Junior Member Services Associate

SECU; Greensboro (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

SECU is seeking an entry-level Associate Member Services Representative to support branch operations and deliver exceptional member service. You will handle routine transactions, respond to inquiries in person and by phone, and learn to open basic accounts with guidance from experienced staff.

Your role includes cash drawer balancing, processing wires, and maintaining daily records while adhering to security procedures and privacy standards.

Qualifications

• Must have strong verbal and written communication skills.
• Ability to handle cash and perform transactions accurately.
• Willingness to learn branch procedures and regulatory requirements.

Responsibilities

• Respond to member inquiries by phone and in person with courteous, professional service.
• Process transactions and balance cash drawer according to standards.
• Open basic accounts under supervision and process wire transfers.
• Maintain organized records and manage documents daily.
• Troubleshoot account issues and assist with online access for members.

Skills

Communication skills

Problem solving

Organizational skills

Education

High school diploma or GED

Bachelor’s degree or CCUE Certification or Associate degree (NC-CTP)

Tools

CXone

Job description

SECU is seeking an entry-level Associate Member Services Representative to support branch operations and deliver exceptional member service. You will handle routine transactions, respond to inquiries in person and by phone, and learn to open basic accounts with guidance from experienced staff.

Your role includes cash drawer balancing, processing wires, and maintaining daily records while adhering to security procedures and privacy standards.