Junior IT Systems Operator — 24/7 Monitoring

Euronet Group; Ohio; Híbrido; USD 42.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation

Weekend/holiday shifts pay

Onboarding & training

Annual performance-based bonus

Private health insurance

Employee stock purchase plan

Top-of-the-line tools

Hybrid working model

Career development

Employee referral bonus

Wellbeing programs

International environment

Descripción de la vacante

Euronet in the United States is seeking a motivated graduate or entry-level IT professional to join our multinational payments team as an IT Systems Operator. You will monitor IT systems 24/7, troubleshoot issues, and collaborate with technical teams to maintain high service standards.

The role offers onboarding, training, and exposure to real-time financial transaction processing in a global environment, with weekend/holiday shift opportunities and a hybrid work model.

Formación

• Degree in IT or related field is needed.
• Good general understanding of IT technologies.
• Advanced knowledge of Windows operating system including Office.
• Experience in Networking and Server environments.
• Ability to work in rotating shifts, including weekends/holidays.
• Excellent communication skills in English and Greek, both written and spoken.
• Eligibility to work in the EU full-time and permanently, without employer sponsorship.
• Military obligations fulfilled (for male candidates).

Responsabilidades

• Monitor IT systems 24/7 using various tools. Detect issues, troubleshoot, and elevate when needed.
• Perform routine checks of system processes.
• Monitor financial transaction flows from a technical perspective.
• Investigate reported problems and manage incidents and service requests.
• Coordinate with all involved teams to resolve issues and keep ticket communication updated.
• Ensure compliance with Service Level Agreements (SLAs).
• Troubleshoot undocumented problems using experience and team support.
• Submit and monitor end-of-day job streams.
• Work closely with international card organizations (Visa, Mastercard, UPI, American Express) and their technical teams.
• Maintain detailed records of incidents, resolutions, and system activities.

Conocimientos

Windows OS

Networking

Servers

English

Greek

Communication

Shift work

Data privacy

Educación

Degree in IT or related field

Descripción del empleo

Euronet in the United States is seeking a motivated graduate or entry-level IT professional to join our multinational payments team as an IT Systems Operator. You will monitor IT systems 24/7, troubleshoot issues, and collaborate with technical teams to maintain high service standards.

The role offers onboarding, training, and exposure to real-time financial transaction processing in a global environment, with weekend/holiday shift opportunities and a hybrid work model.