Night IT Operations Monitor – Data Center

RWJBarnabas Health; Oceanport (NJ); On-site; USD 29,000 - 43,000; Full time

Benefits offered by this job

PTO

Medical & Prescription Insurance

Dental & Vision Insurance

Retirement Plans

Short & Long Term Disability

Life & AD Insurance

Tuition Reimbursement

Wellness Programs

Voluntary Benefits

Employee Discounts

Job summary

RWJBarnabas Health is seeking a Computer Operator to monitor and operate enterprise technology systems across our 24/7 IT environment. You will help monitor data centers, infrastructure rooms, and operational alerts while assisting with incident response and documentation.

The role requires following SOPs, triaging incidents, and maintaining accurate records. A high school diploma and 0–2 years in IT operations are preferred, with opportunities to grow in a dynamic healthcare IT setting.

Qualifications

• High school diploma or equivalent.
• 0-2 years of IT operations experience in operations/technical support.
• Basic understanding of IT infrastructure concepts including networks, servers, applications, and monitoring systems.
• Ability to follow documented procedures, SOPs, and runbooks.
• Strong communication, organization, and attention-to-detail skills.
• Ability to manage multiple priorities in a fast-paced IT operations environment.

Responsibilities

• Monitor enterprise systems, servers, networks, applications, data centers, and environmental alerts.
• Review operational alerts, triage, and escalate incidents as needed.
• Create and update ServiceNow tickets, operational logs, and shift turnover reports.
• Follow SOPs, runbooks, workflows, and escalation procedures.
• Communicate with IT teams, vendors, leadership during incidents.
• Support incident response activities and operational coordination.
• Perform operational walkthroughs to identify infrastructure, environmental, or security concerns.
• Assist with account, access, service requests, and other operational tasks in ServiceNow.
• Maintain awareness of maintenance, incidents, outages, and outstanding issues.
• Provide clear shift turnover to ensure continuity in 24/7 IT operations.

Skills

IT operations

Troubleshooting

Documentation

Communication

24/7 operations

Education

High school diploma or equivalent

Tools

ServiceNow

Entuity

Monitoring platforms

Windows Server

Linux/Unix

VMware

Citrix

Active Directory

PowerShell

AWS

Azure

NetScaler

F5

Job description

RWJBarnabas Health is seeking a Computer Operator to monitor and operate enterprise technology systems across our 24/7 IT environment. You will help monitor data centers, infrastructure rooms, and operational alerts while assisting with incident response and documentation.

The role requires following SOPs, triaging incidents, and maintaining accurate records. A high school diploma and 0–2 years in IT operations are preferred, with opportunities to grow in a dynamic healthcare IT setting.