24/7 EOC Operations & Incident Technician

Dunhill Professional Search & Government Solutions; Ashburn (VA); On-site; USD 60,000 - 90,000; Full time

Job summary

Dunhill Professional Search & Government Solutions seeks an Enterprise Operations Center technician to support a large, high-visibility IT program. The role uses enterprise monitoring tools to identify and escalate data center incidents via multiple channels, with availability for evenings and weekends as needed.

Responsibilities include incident identification, troubleshooting to resolution, and documenting procedures.

Qualifications

• Strong verbal communication skills required.
• Experience in incident, problem, and change management for large government programs.
• Experience with monitoring and incident response in data center environments.

Responsibilities

• Provide 24x7x365 support for incidents across multiple environments.
• Escalate and coordinate incidents via client escalation procedures.
• Document incidents in the ITSM tool and maintain SOPs and guides.

Skills

Verbal communication

Incident management

Change management

Troubleshooting

Education

Bachelor of Science (BS)

Tools

IBM Netcool Omnibus

AppDynamics

HP Operations Manager

BMC Remedy

Job description

Dunhill Professional Search & Government Solutions seeks an Enterprise Operations Center technician to support a large, high-visibility IT program. The role uses enterprise monitoring tools to identify and escalate data center incidents via multiple channels, with availability for evenings and weekends as needed.

Responsibilities include incident identification, troubleshooting to resolution, and documenting procedures.