Junior IT Support Technician - Apple-first & Office IT

AlphaSights Ltd.; City of Rochester (NY); Sur place; USD 63 000 - 77 000; Plein temps

Résumé du poste

AlphaSights Ltd. in Rochester, NY is seeking an entry-level IT Technician to join our IT team.

You will be a key part of the service desk, handling first-line end-user support across devices, applications, access, and connectivity, with hands-on training and structured development. You will gain experience managing Macs via Jamf and Windows via Intune, supporting AV in meeting rooms, and assisting with office moves and technology rollouts.

Qualifications

• Bachelor's degree in STEM or related field.
• Strong English communication and customer-service mindset.
• Entry-level role with growth potential in IT.
• Interest in Okta, Google Workspace, and Microsoft 365 administration.

Responsabilités

• Serve as first point of contact via service desk; log, categorize, prioritize, resolve, or escalate tickets with notes.
• Assist with sign-in issues, MFA re-registration, and basic SSO in Okta; coordinate with identity admins for elevated changes.
• Troubleshoot email in Google Workspace and Microsoft 365; handle password resets and account unlocks.
• Prepare equipment for Joiner/ mover/ leaver; manage access provisioning and de-provisioning per policy.
• Troubleshoot macOS/iOS and Windows issues including Wi-Fi/VPN, printing, and device configuration.
• Enroll and support Macs with Jamf; manage Windows devices with Intune; follow build standards.
• Track inventory and assets; assist with office moves/expansions and AV/meeting-room readiness.
• Create simple knowledge articles to improve first-contact resolution.

Description du poste

AlphaSights Ltd. in Rochester, NY is seeking an entry-level IT Technician to join our IT team.

You will be a key part of the service desk, handling first-line end-user support across devices, applications, access, and connectivity, with hands-on training and structured development. You will gain experience managing Macs via Jamf and Windows via Intune, supporting AV in meeting rooms, and assisting with office moves and technology rollouts.