Apple-First IT Support & Systems Technician

Andrews McMeel Universal; Kansas City (MO); In loco; USD 55.000 - 85.000; Tempo pieno

Descrizione del lavoro

Andrews McMeel Universal in Kansas City, MO is seeking an IT Support and Systems Technician to support a mixed macOS/Windows environment and assist with Windows systems administration.

You will provide first-line support for 200 end-users via phone, email, chat, remote sessions, or in person, and help with onboarding, asset management, and basic security monitoring. This role participates in server maintenance, patching, and automation with PowerShell.

Competenze

• 3–5 years IT service desk/technician experience.
• Experience supporting Apple hardware/software, including Adobe Creative Cloud.
• Experience supporting Windows hardware/software, including Windows Server and Active Directory administration.

Mansioni

• Install, configure, and troubleshoot macOS and Windows devices with Tier 1/2 support.
• Provision new devices using zero-touch enrollment and deploy OS updates.
• Manage user onboarding/offboarding including AD, Entra ID, and M365.
• Monitor device compliance, encryption, and EDR alerts; escalate security incidents.
• Maintain hardware/software asset/licenses and document deployments.
• Support audio/visual and video conferencing systems.
• Train users and maintain knowledge base articles; suggest process improvements.
• Coordinate with third-party vendors.
• Assist with administering Hyper-V Windows servers under change management.
• Assist in managing AD, Group Policy, DNS, DHCP, file shares and permissions.
• Monitor backup jobs and assist with restores and DR testing.
• Develop PowerShell scripts to automate tasks.

Conoscenze

Excellent customer service

Strong communication

Independent and motivated

Multitasking

End-user training

Strumenti

Jira Service Management

Mosyle

SentinelOne

PowerShell

Active Directory

Windows Server

Hyper-V

Entra Connect

Microsoft 365

DNS

DHCP

Adobe Creative Cloud

Descrizione del lavoro

Andrews McMeel Universal in Kansas City, MO is seeking an IT Support and Systems Technician to support a mixed macOS/Windows environment and assist with Windows systems administration.

You will provide first-line support for 200 end-users via phone, email, chat, remote sessions, or in person, and help with onboarding, asset management, and basic security monitoring. This role participates in server maintenance, patching, and automation with PowerShell.