Help Desk Technician: Fast, On-Call IT Support (Contract)

Belcan; Fort Worth (TX); On-site; USD 68,770,000 - 74,677,000; Full time

Job summary

Belcan is seeking a proactive IT Help Desk Technician in Fort Worth, TX, for a six-month contract with a temp-to-hire option. You will handle user inquiries via phone, email, and in person, diagnosing common hardware and software problems and guiding users through basic troubleshooting steps.

The role includes documenting issues, providing updates, and potentially installing hardware or software upgrades. A trade-school AA or equivalent training plus 2+ years of related experience is expected.

Qualifications

• Trade school course completion, AA, or equivalent external training in computer services or repair.
• Two or more years of directly related experience.
• General knowledge of PC operations, diagnosis, and repairs including office applications and OS.

Responsibilities

• Provides technical support for users calling in to the IT Help Desk.
• Diagnoses, identifies, and isolates basic hardware and software problems.
• May install, modify, and repair PC hardware/software and provide training to users.
• Routes calls to a higher-level technician for complex issues.
• Maintains call logs and generates standard reports.

Education

Trade school course completion, AA, or equivalent external training in computer services or repair

Job description

Belcan is seeking a proactive IT Help Desk Technician in Fort Worth, TX, for a six-month contract with a temp-to-hire option. You will handle user inquiries via phone, email, and in person, diagnosing common hardware and software problems and guiding users through basic troubleshooting steps.

The role includes documenting issues, providing updates, and potentially installing hardware or software upgrades. A trade-school AA or equivalent training plus 2+ years of related experience is expected.