Junior IT Support Specialist: Grow in Cloud & Cybersecurity

Core Managed; Raleigh (NC); On-site; USD 45,000 - 50,000; Full time

Benefits offered by this job

Full medical benefits (1st Day)

401K with 4% match

Annual Bonus

18 days PTO

Job summary

Core Managed is seeking a junior IT technician to join a fast-growing team in Raleigh, NC. You will handle level 1 support for incoming issues, learn new IT techniques, and develop relationships with clients and staff.

The role offers exposure to cutting-edge cloud and cybersecurity technologies under the guidance of senior team members. The ideal candidate will possess strong communication skills, a drive to learn, and the ability to manage time effectively.

Qualifications

• Focus and ability to avoid distractions.
• Persistence in problem solving.
• Humility to ask for necessary help.
• Commitment to a high level of quality work.
• Ownership of assigned tasks.
• Ability to adapt quickly.
• Punctuality and a clean business appearance.
• Desire to help others.
• Ability to learn quickly.
• Time management skills.
• Ability to develop relationships with clients and internal staff.
• Follow process and identify possible improvements.
• Exemplary written and verbal communication skills.

Responsibilities

• Develop relationships with clients and staff; may work at client sites.
• Collaborate with senior team members to learn and apply new IT technologies.
• Provide level 1 support for incoming issues and maintain timely response.
• Learn and work with servers, networking, firewalls, and cloud tools (Hyper-V, M365, Azure, Exchange, AD, cybersecurity).

Skills

Focus

Persistence

Humility

Quality

Ownership

Adaptability

Punctuality

Help others

Learn quickly

Time management

Client relationships

Process adherence

Communication

Education

Associate degree

Bachelor's preferred

Tools

Hyper-V

Microsoft 365

Azure

Exchange

Active Directory

Cybersecurity

Fortinet Fortigate

Job description

Core Managed is seeking a junior IT technician to join a fast-growing team in Raleigh, NC. You will handle level 1 support for incoming issues, learn new IT techniques, and develop relationships with clients and staff.

The role offers exposure to cutting-edge cloud and cybersecurity technologies under the guidance of senior team members. The ideal candidate will possess strong communication skills, a drive to learn, and the ability to manage time effectively.