IT Support Level 1 Specialist — Grow with Cloud-First Team

NPAworldwide; Newark (NJ); On-site; USD 90,000 - 100,000; Full time

Job summary

NPAworldwide in Newark, NJ is seeking a Dynamic and motivated IT Support Specialist to join our growing team on a full-time, permanent basis. You'll provide frontline support for Windows 11 devices, Microsoft 365 apps, and basic Cisco Meraki troubleshooting, building real-world cloudfirst experience.

This role offers hands-on work, training from experienced IT professionals, and opportunities to grow. You'll engage in ticketing with Zendesk, maintain documentation, and contribute to secure

Qualifications

• 1–3 years of IT network support experience, or equivalent coursework/internship background.
• Basic knowledge of Windows 11 and Microsoft 365 (Teams, SharePoint, Exchange).
• Familiarity with IT ticketing systems such as Zendesk or similar tools.
• Strong organizational skills and the ability to prioritize tasks effectively.
• A willingness to learn new technologies and grow within the team.
• Excellent communication and customer service skills.

Responsibilities

• Provide Tier 1 support for Windows 11 devices, Dell laptops, Microsoft 365 apps, and basic Cisco Meraki troubleshooting.
• Assist with iOS device setup and management through Apple Business Manager.
• Monitor IT systems and elevate issues to Level 2 or senior team members when needed.
• Resolve support tickets using Zendesk or similar platforms, ensuring timely communication and accurate documentation.
• Maintain IT documentation, SOPs, knowledge base articles, and assist with asset inventory tracking.
• Support endpoint management and promote security best practices across the organization.

Skills

Windows 11

Microsoft 365

Customer service

Communication

Teamwork

Prioritization

Willingness to learn

Security awareness

Tools

Zendesk

Job description

NPAworldwide in Newark, NJ is seeking a Dynamic and motivated IT Support Specialist to join our growing team on a full-time, permanent basis. You'll provide frontline support for Windows 11 devices, Microsoft 365 apps, and basic Cisco Meraki troubleshooting, building real-world cloudfirst experience.

This role offers hands-on work, training from experienced IT professionals, and opportunities to grow. You'll engage in ticketing with Zendesk, maintain documentation, and contribute to secure