Junior IT Support Specialist – Frontline Help Desk

Russell Tobin; Columbus (OH); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

401(k)

Life & disability insurance

Employee discounts

Job summary

Pride Global in Columbus, OH is seeking a motivated Jr. IT Help Desk to join the IT Service Desk team.

You will be the first point of contact for users seeking technical support, delivering excellent customer service and resolving hardware and software issues in a fast-paced environment. The role requires a High School Diploma or GED, 2–5 years in IT or technical support preferred, strong communication skills, and the ability to troubleshoot complex issues.

Qualifications

• High School Diploma or GED required; IT certifications are a plus.
• 2–5 years of related experience in IT or technical support preferred.
• Strong customer service and communication skills.
• Ability to troubleshoot complex issues and deliver effective solutions.
• Self-motivated, detail-oriented, and able to perform under pressure.
• Willing to work variable shifts, including evenings, weekends, and holidays.

Responsibilities

• Provide front-line phone, chat, and in-person support to end users.
• Diagnose, document, and resolve incidents related to enterprise software, hardware, and infrastructure.
• Deliver accurate, empathetic, and professional communication to users.
• Escalate unresolved issues as needed while maintaining urgency and professionalism.
• Support installations, modifications, diagnostics, and repairs of computer systems and peripherals.
• Ensure a positive customer support experience through timely resolution and follow-up.

Skills

Customer service

Communication skills

Troubleshooting

Multi-channel support

Detail-oriented

Education

High School Diploma or GED

Job description

Pride Global in Columbus, OH is seeking a motivated Jr. IT Help Desk to join the IT Service Desk team.

You will be the first point of contact for users seeking technical support, delivering excellent customer service and resolving hardware and software issues in a fast-paced environment. The role requires a High School Diploma or GED, 2–5 years in IT or technical support preferred, strong communication skills, and the ability to troubleshoot complex issues.