24/7 IT Help Desk Technician — Fast-Paced Support

Russell Tobin; Columbus (OH); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Healthcare coverage

Dental and vision

401(k) retirement savings

Life & disability insurance

Employee assistance program

Legal support

Auto, home, pet insurance

Employee discounts

Job summary

Pride Global seeks a capable IT Service Desk Agent to be the first point of contact for end users in a fast-paced, 24/7 environment. You will provide phone and live chat support, troubleshoot issues, and document incidents accurately.

This role requires a high school diploma, 2+ years in IT support, strong communication, and the ability to multitask and work flexible shifts, including weekends and holidays.

Qualifications

• High school diploma or GED required.
• 2+ years of IT support or service desk experience in a fast-paced environment.
• Strong customer service, communication, and problem-solving skills.
• Technical aptitude with knowledge of Windows systems, enterprise applications, and basic hardware troubleshooting.
• Ability to multitask and work flexible shifts, including weekends and holidays.

Responsibilities

• Provide front-line technical support via phone and live chat.
• Troubleshoot and resolve hardware, software, and system issues.
• Document incidents, troubleshooting steps, and resolutions in the ticketing system.
• Escalate complex issues when necessary and manage user expectations.
• Maintain professionalism, empathy, and clear communication in all interactions.
• Handle multiple requests while meeting performance and service level goals.

Skills

Customer service

Windows OS

Troubleshooting

Communication

Multitasking

Education

High school diploma or GED

Tools

Ticketing system

Remote support tools

Job description

Pride Global seeks a capable IT Service Desk Agent to be the first point of contact for end users in a fast-paced, 24/7 environment. You will provide phone and live chat support, troubleshoot issues, and document incidents accurately.

This role requires a high school diploma, 2+ years in IT support, strong communication, and the ability to multitask and work flexible shifts, including weekends and holidays.