Frontline IT Help Desk (Tier 1)

Mcnaughton Mckay Group; Columbus (OH); On-site; USD 42,000 - 56,000; Full time

Job summary

Mc naughton Mckay Group in Columbus, OH, is seeking an IT Help Desk Support Tier 1 to serve as the frontline for employee IT needs. The role involves troubleshooting, proactive communication, and documenting issues to keep users productive across office, warehouse, and field environments.

The ideal candidate has at least 1 year in a help desk or similar role, with comfort in Windows, basic networking, and ticketing systems. Strong customer service and clear communication are essential.

Qualifications

• Minimum of 1 year of experience in help desk, technical support, or other user-facing IT role.
• Experience in a fast-paced environment where responsiveness and follow-through matter.

Responsibilities

• Deliver excellent internal customer service with professionalism and urgency.
• Serve as the first contact for requests involving hardware, software, network access, and devices.
• Build positive relationships with users across the business and with field teams.

Skills

Windows

Networking

Hardware troubleshooting

Ticketing systems

Mobile device support

Communication

Tools

Ticketing system

Job description

Mc naughton Mckay Group in Columbus, OH, is seeking an IT Help Desk Support Tier 1 to serve as the frontline for employee IT needs. The role involves troubleshooting, proactive communication, and documenting issues to keep users productive across office, warehouse, and field environments.

The ideal candidate has at least 1 year in a help desk or similar role, with comfort in Windows, basic networking, and ticketing systems. Strong customer service and clear communication are essential.