Junior IT Helpdesk Specialist - Clearance Eligible

Chenega MIOS SBU; Springfield (VA); On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

Health benefits

Growth opportunities

Job summary

Chenega MIOS SBU in Springfield, VA is seeking a Junior Helpdesk Specialist to deliver first-line IT support for government users, manage tickets, and guide customers through problem-solving steps.

Ideal candidates have IT basics, familiarity with ServiceNow, and the ability to obtain DoD 8140/IAT Level I. A TS/SCI clearance with CI poly is preferred. The role offers growth in a fast-paced contracting environment.

Qualifications

• Bachelor’s degree OR Associate degree OR High school diploma with IT experience, or 3+ years in government work
• DoD 8140 (IAT Level I) within 6 months of hire
• TS/SCI with CI poly preferred
• Background and drug screening required

Responsibilities

• Provide technical assistance and support over the phone, email, and chat
• Walk customers through problem-solving steps and resolve issues
• Run diagnostic programs and create/route tickets in the incident system
• Respond to customer inquiries and ensure follow-up until resolution
• Gather feedback on system usage and report recurrent malfunctions
• Support end users and train them on common issues

Skills

ServiceNow

Customer support

Problem solving

Communication

Teamwork

Phone etiquette

Education

Bachelor’s degree

Associate degree

High school diploma or GED

Tools

Active Directory

Windows 10/11

Remote support tools

Job description

Chenega MIOS SBU in Springfield, VA is seeking a Junior Helpdesk Specialist to deliver first-line IT support for government users, manage tickets, and guide customers through problem-solving steps.

Ideal candidates have IT basics, familiarity with ServiceNow, and the ability to obtain DoD 8140/IAT Level I. A TS/SCI clearance with CI poly is preferred. The role offers growth in a fast-paced contracting environment.