Tier 1 IT Help Desk Analyst — DoD-Ready Support

Chenega Corporation; Arlington (VA); In loco; USD 41.000 - 42.000; Tempo pieno

Descrizione del lavoro

Chenega MIOS is seeking a Tier 1 Help Desk Analyst in Arlington, VA to support DoD missions with first-line IT troubleshooting, incident tracking, and user support. The role requires DoD Secret Clearance and DoD IAT Level II Certification, with Top Secret/SCI eligibility preferred.

Strong customer service and detailed ticket documentation are essential. Responsibilities include handling calls, diagnosing issues, and providing both local and remote support across multiple networks.

Competenze

• Associate's degree. Can be substituted with 2+ years of relevant experience.
• 3+ years relevant experience
• DoD IAT Level II Certification is required.
• DoD Secret Clearance is required.
• Top Secret with SCI eligibility preferred.

Mansioni

• Answering calls, initial diagnostics/troubleshooting, account management, and password services.
• Provides first-level problem identification, diagnosis, and resolution of problems.
• Maintain and return customers to normal IT Operations with the smallest possible impact.
• Provide local and remote Technical Support Services for end-user support on multiple networks within the agency.
• Record all incident details in a ticketing system and use internal knowledge bases to resolve issues.

Conoscenze

3+ years relevant experience

Formazione

Associate's degree

DoD Secret Clearance

DoD IAT Level II Certification

Top Secret with SCI eligibility preferred

Descrizione del lavoro

Chenega MIOS is seeking a Tier 1 Help Desk Analyst in Arlington, VA to support DoD missions with first-line IT troubleshooting, incident tracking, and user support. The role requires DoD Secret Clearance and DoD IAT Level II Certification, with Top Secret/SCI eligibility preferred.

Strong customer service and detailed ticket documentation are essential. Responsibilities include handling calls, diagnosing issues, and providing both local and remote support across multiple networks.