Junior IT Help Desk Technician — Grow Your Skills

Systech Consulting, LLC; Roseburg (OR); Hybrid; USD 25,000 - 39,000; Full time

Job summary

Systech Consulting is seeking a Level 1 Help Desk Technician to provide remote and occasional on-site support across diverse business environments. You will troubleshoot Windows, Microsoft 365, applications, accounts, printers, and connectivity while learning exposure to networking, security, and backups.

Join a team that emphasizes curiosity, reliability, and ongoing learning. You will collaborate with Level 2 Techs and Engineers, with paid training and certifications available, in a role

Qualifications

• Foundation in Windows environments, networking fundamentals, and common desktop applications.
• Strong communication skills and a client-first attitude.
• Demonstrated troubleshooting aptitude and ability to learn unfamiliar technology.
• Ability to follow documented procedures consistently.
• Valid driver's license and ability to drive to client sites.
• Willingness to learn and take directions.

Responsibilities

• Provide remote and occasional on-site support across various business environments.
• Troubleshoot Windows, Microsoft 365, applications, accounts, printers, connectivity, devices and other issues.
• Gain experience with networking, identity and access, backups, endpoint security, and monitoring tools.
• Escalate to Level 2 or Systems Engineer when needed.
• Document actions taken and keep client records updated.
• Learn from Level 2 Technicians and Engineers to grow technical skills.

Skills

Strong communication

Client-first attitude

Troubleshooting aptitude

Willingness to learn

Follow documented procedures

Reliability / punctuality

Education

High school diploma or equivalent

CompTIA A+ certification or equivalent

Tools

Microsoft 365

Active Directory / Microsoft Entra

RMM/PSA tools

Endpoint security

Backups

Job description

Systech Consulting is seeking a Level 1 Help Desk Technician to provide remote and occasional on-site support across diverse business environments. You will troubleshoot Windows, Microsoft 365, applications, accounts, printers, and connectivity while learning exposure to networking, security, and backups.

Join a team that emphasizes curiosity, reliability, and ongoing learning. You will collaborate with Level 2 Techs and Engineers, with paid training and certifications available, in a role