IT Help Desk Technician – Flexible Growth

Entre Computer Services; Village of Newark (NY); Vor Ort; USD 42.000 - 62.000; Vollzeit

Zusammenfassung

Entre Computer Services in Rochester, NY, is seeking a Help Desk Technician to provide Level 1 support by phone, email, chat, and in person, addressing hardware, software, and account-access issues.

You will document requests, escalate complex problems to Level 2/3, and assist with Windows, Microsoft 365, email, and business applications while following IT policies. This role emphasizes customer service, clear communication, and teamwork in a fast-paced environment with opportunities for growth.

Qualifikationen

• High school diploma or equivalent.
• Basic understanding of computer hardware, software, and networking concepts.
• Strong customer service and communication skills.
• Ability to troubleshoot problems logically and systematically.
• Comfortable learning new technologies and software.
• Ability to prioritize multiple support requests in a fast-paced environment.
• Strong attention to detail and organizational skills.

Aufgaben

• Provide Level 1 technical support by phone, email, chat, and/or in person.
• Troubleshoot common issues involving computers, laptops, monitors, printers, mobile devices, and peripherals.
• Assist users with Windows, Microsoft 365, email, and other business applications.
• Create, update, and close help desk tickets while maintaining accurate documentation.
• Assist with password resets, account unlocks, and basic user-access requests.
• Perform basic network troubleshooting, including connectivity and Wi‑Fi issues.
• Install, configure, and update software and computer equipment.
• Set up workstations and equipment for new and existing employees.
• Follow established IT procedures and security policies.
• Escalate unresolved or complex technical issues to Level 2/Level 3 support.
• Maintain a professional, patient, and customer-service-oriented approach when assisting users.
• Contribute to IT documentation, knowledge‑base articles, and troubleshooting guides.

Kenntnisse

Customer service

Troubleshooting

Windows basics

Microsoft 365

Ausbildung

High school diploma or equivalent

Associate degree in IT (preferred)

Tools

Microsoft 365

Windows 10/11

Active Directory

Jobbeschreibung

Entre Computer Services in Rochester, NY, is seeking a Help Desk Technician to provide Level 1 support by phone, email, chat, and in person, addressing hardware, software, and account-access issues.

You will document requests, escalate complex problems to Level 2/3, and assist with Windows, Microsoft 365, email, and business applications while following IT policies. This role emphasizes customer service, clear communication, and teamwork in a fast-paced environment with opportunities for growth.