Level 2 IT Help Desk Technician - Client-Focused

Systech Consulting, LLC; Roseburg (OR); On-site; USD 65,000 - 90,000; Full time

Job summary

Systech Consulting, LLC is seeking an experienced Level 2 Help Desk Technician in Roseburg, OR. You’ll troubleshoot complex client IT environments, support Windows endpoints, M365, identity, networking, and virtualization, and communicate clearly with business stakeholders.

This role offers growth toward senior technical positions and requires strong fundamentals and independent problem solving. You’ll work directly with client teams, document issues, and collaborate with Systems Engineers to

Qualifications

• Proven ability to troubleshoot complex business IT environments.
• Strong communication with clients and team members.
• Fundamental understanding of Windows OS, AD, networking, and cloud services.
• Experience with Microsoft 365 administration and identity management.

Responsibilities

• Handle escalated and complex issues across client environments.
• Explain technical details clearly to non‑technical clients.
• Collaborate with Systems Engineers and leadership on designs and changes.
• Document findings, actions taken, and outcomes for each ticket.
• Assist in onboarding and supporting diverse client environments.

Skills

Strong problem solving

Excellent communication

Windows administration

Microsoft 365

Networking basics

Documentation skills

Tools

RMM tools

PSA software

PowerShell

Monitoring platforms

Job description

Systech Consulting, LLC is seeking an experienced Level 2 Help Desk Technician in Roseburg, OR. You’ll troubleshoot complex client IT environments, support Windows endpoints, M365, identity, networking, and virtualization, and communicate clearly with business stakeholders.

This role offers growth toward senior technical positions and requires strong fundamentals and independent problem solving. You’ll work directly with client teams, document issues, and collaborate with Systems Engineers to