Entry-Level IT Help Desk Technician – Learn & Grow

Systech Consulting, LLC; Coos Bay (OR); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Systech Consulting is seeking a Level 1 Help Desk Technician to provide remote and occasional on-site support across diverse client environments. You’ll troubleshoot Windows, Microsoft 365, accounts, printers, connectivity, and other common issues while learning to escalate to Level 2 as needed.

You’ll work with experienced professionals, gaining exposure to networking, security basics, and documentation best practices, with a clear path toward higher technical roles within our MSP-focused team.

Qualifications

• You should have a reasonable foundation in Windows environments and basic networking concepts.
• Strong communication skills and a client-first attitude.
• Willingness to learn and follow documented procedures.

Responsibilities

• Provide remote and occasional on-site support across diverse client environments.
• Troubleshoot Windows, Microsoft 365, applications, accounts, printers, connectivity and other common issues.
• Gather information, document actions taken, and escalate to Level 2 when needed.
• Coordinate with Level 2, Engineering, and Billing to resolve client issues end-to-end.

Skills

Windows fundamentals

Troubleshooting

Customer service

Effective communication

Documentation

Education

High school diploma or equivalent

Tools

Microsoft 365

Active Directory

RMM/PSA tools

Networking basics

Job description

Systech Consulting is seeking a Level 1 Help Desk Technician to provide remote and occasional on-site support across diverse client environments. You’ll troubleshoot Windows, Microsoft 365, accounts, printers, connectivity, and other common issues while learning to escalate to Level 2 as needed.

You’ll work with experienced professionals, gaining exposure to networking, security basics, and documentation best practices, with a clear path toward higher technical roles within our MSP-focused team.