Jr. Help Desk Technician

Irvine Technology Corporation; Jersey City (NJ); Sur place; USD 28 000 - 34 000; Plein temps

Résumé du poste

Irvine Technology Corporation is seeking a Junior Help Desk Technician to join the IT support team in Jersey City. This onsite role focuses on first-line support for internal users, troubleshooting, and ticket documentation.

The ideal candidate is early in their IT career, enjoys learning, and has strong customer service skills. A Bachelor’s degree in IT/CS is preferred, and familiarity with Windows environments is beneficial.

Qualifications

• Entry-level IT support or strong technical foundation seeking IT career
• Bachelor’s degree in IT/CS or related field preferred
• Familiarity with Windows environments and basic desktop support concepts

Responsabilités

• Provide first-level IT support to end users via phone and email.
• Log, track, and update support tickets; document troubleshooting steps and resolutions.
• Perform initial diagnostics and resolve common hardware, software, and Windows-based issues.
• Install, configure, and update workstations, applications, peripherals, and basic hardware components.
• Assist with routine maintenance tasks and follow up with users to confirm issues are resolved.

Connaissances

Customer service

Communication

Troubleshooting

Windows OS

Formation

Bachelor's degree in IT/CS

Outils

Okta

Jira

Google Workspace

Description du poste

Jr. Help Desk Technician

Our client is seeking a motivated Junior Help Desk Technician to join their IT support team and serve as a first point of contact for internal users. This is an excellent opportunity for someone early in their IT career who enjoys troubleshooting, learning new technologies, and providing great customer service. The role is well suited for individuals looking to gain hands-on IT experience and continue developing their technical skills in a supportive, team-oriented environment.

As part of our process after applying, you may receive an invitation from our AI Recruiter Avery for a short conversation that lets you share more about your background beyond your resume.

Location: Jersey City, NJ 07302 - Onsite Monday through Friday

Compensation: This job is expected to pay about $20-25/hr W2.

No Visa Sponsorship Available for this role

What You'll Do:

• Provide first-level technical support to end users via phone and email, ensuring timely and professional assistance.
• Log, track, and update support tickets while documenting troubleshooting steps and resolutions.
• Perform initial diagnostics and resolve common hardware, software, and Windows-based issues.
• Install, configure, and update workstations, applications, peripherals, and basic hardware components.
• Assist with routine maintenance tasks and follow up with users to confirm issues are fully resolved.

What Gets You the Job:

• Entry-level IT support experience or a strong technical foundation with an interest in pursuing a career in IT support.
• Bachelor’s degree in Information Technology, Computer Science, or a related field is preferred.
• Familiarity with Windows environments and basic desktop support concepts.
• Strong communication skills with a customer-focused mindset.
• Exposure to tools such as Okta, Jira, or Google Workspace is a plus but not required.

If you’re looking for an opportunity to develop your technical skills and gain valuable hands-on IT experience, we’d love to hear from you!

Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.