Help Desk Support Specialist

Sterling Engineering; Grayslake (IL); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

Dental & Vision plans

401(k) with match

Employee Stock Ownership (ESOP)

Job summary

A leading engineering firm in Grayslake is looking for a Junior Help Desk Support professional. This hands-on role involves assisting with daily IT operations, resolving help desk tickets, and supporting end users with hardware and software issues. Qualified candidates will have at least one year of IT support experience, an Associate’s Degree, and familiarity with Microsoft O365. This position offers full benefits, including 401(k) and ESOP plans.

Qualifications

• 1+ year of experience in Help Desk or IT support roles.
• Experience with computer and printer maintenance.

Responsibilities

• Serve as IT liaison for computing operations.
• Respond to help desk tickets in a timely manner.
• Provide support on hardware, software, and network issues.
• Troubleshoot desktop and laptop issues.
• Set up and configure user accounts.
• Manage software and hardware inventory.
• Maintain IT documentation.
• Organize server room and storage.

Skills

Help Desk Support

Customer Service

Network security

Desktop support

Education

Associate’s Degree

Bachelor’s Degree

Tools

Microsoft O365

Firewall concepts

Job description

We are seeking a Junior Help Desk Support professional to assist with daily IT operations in a fast-paced manufacturing environment. This role will support end users, maintain IT systems, and ensure smooth computing operations across the organization.

This is a hands-on position ideal for someone with early-career IT experience who is looking to grow their technical skillset.

• Serve as an IT liaison for computing operations
• Respond to and resolve assigned help desk tickets in a timely manner
• Provide support to end users on hardware, software, and network-related issues
• Troubleshoot desktop, laptop, printer, and peripheral issues
• Set up and configure desktops, laptops, user accounts, and assign appropriate security levels
• Manage software and hardware inventory
• Maintain and update IT documentationOrganize server room and IT storage areas
• Support network and security-related tasks as needed

QUALIFICATION

• 1+ year of experience in Help Desk, Customer Service IT support, or PC Technician role
• Experience with computer and printer maintenance and repair

EDUCATION

• Associate’s Degree required
• Bachelor’s Degree preferred
• Microsoft O365
• Firewall concepts
• Network security and protocols
• Desktop and laptop hardware support

About us…Sterling Engineering, in business for 56 years …we offer FULL BENEFITS!

As a Sterling Engineering W2 employee on contract, you receive a Full Employee Benefits Package that includes Paid Time Off, Paid Holidays, 3 Medical plans to choose from, Dental & Vision plans, 401(k) with a match, and an Employee Stock Ownership (ESOP) plan.

Qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information.