Junior Field Service Engineer - AV

ZipRecruiter; Houston (TX); Remote; USD 50,000 - 70,000; Full time

Job summary

A leading high-technology company is seeking recent graduates to join their AV Service team. This role combines technical expertise and customer service, requiring interaction with clients and installation of cutting-edge products. The position offers opportunities for travel, career growth, and a casual work environment, making it ideal for tech enthusiasts looking to start their careers.

Benefits

Employer-funded benefits

Competitive compensation

Work-Life Balance

Career growth opportunities

Casual work environment

Qualifications

• Recent graduates with a degree in relevant fields.
• Passion for technology and learning new hardware/software.
• Eligible for travel within US and Canada; US Citizenship required.

Responsibilities

• Travel within the US for customer deployments and service.
• Install products at customer sites and provide training.
• Troubleshoot and diagnose issues to find root causes.

Skills

Problem-solving

Customer service

Technical expertise

Communication

Education

Degree in Electrical, Electronic, or Computer disciplines

Tools

IP Networking

Linux OS

Job description

Job Description

Evertz, a growing high-technology company with over 2,000 employees, is a worldwide leader in designing and manufacturing broadcast, film production, and postproduction equipment for the film, television broadcast, and Professional Audio & Video industry.

We are currently seeking recent graduates to join our AV Service team. As the first point of contact for clients, you will influence their perception of Evertz. This role combines technical expertise and customer service, involving interaction with customers and cutting-edge products both in-house and on-site at production studios and distribution facilities.

Responsibilities:

1. Travel within the US for customer deployments and service
2. Install products or systems at customer sites and provide product training
3. Respond to operational issues, firmware upgrades, and maintenance inquiries
4. Assess product applications, troubleshoot, and diagnose issues to find root causes
5. Perform detailed troubleshooting, data collection, and reporting
6. Maintain communication between customer service and other departments to resolve issues and relay feedback

Qualifications:

1. Degree in Electrical, Electronic, or Computer disciplines
2. Passion for technology and learning new hardware and software
3. Experience with IP Networking, server hardware, and Linux OS
4. Strong desire to help customers and deliver excellent service
5. Problem-solving skills in dynamic situations
6. Ability to multitask in a fast-paced environment
7. Excellent verbal and written communication skills
8. Eligible for travel within US and Canada; US Citizenship required

Location: Remote work possible in any US State

What We Offer:

• Employer-funded benefits
• Competitive compensation
• Work-Life Balance
• Career growth opportunities
• Casual work environment

Evertz USA Inc. is an Equal Employment Opportunity and Affirmative Action employer. We value diversity and inclusion.

We do not discriminate based on race, gender, age, disability, marital status, expression, genetic information, military status, or other protected characteristics.

If you need accommodations during the recruitment process, please notify Human Resources.

Thank you for considering a career with Evertz!

Personal data collected during application will be handled according to our privacy policy, available at https://evertz.com/contact/privacy/. For questions about data protection, contact [e-mail].