Field Service Engineer - AV, USA

ZipRecruiter; Denver (CO); Remote; USD 50,000 - 70,000; Full time

Job summary

A leading technology company is seeking recent graduates to join their AV Service team. This role offers a blend of technical expertise and customer service, requiring travel within the US and providing opportunities to work with cutting-edge products. Candidates should have a background in Electrical, Electronic, or Computer disciplines, along with strong problem-solving and communication skills. The position allows for remote work flexibility and emphasizes career advancement in a casual work environment.

Benefits

Employer-funded benefits

Competitive compensation

Work-life balance

Career advancement opportunities

Casual work environment

Qualifications

• Hands-on experience with IP Networking and server hardware.
• Strong desire to deliver excellent customer service.
• Eligibility to travel within US and Canada.

Responsibilities

• Travel within the US for customer deployments and service.
• Install products or systems at customer sites and provide training.
• Troubleshoot and diagnose issues to find root causes.

Skills

Problem-solving

Customer service

Adaptability

Communication

Education

College or university education in Electrical, Electronic, or Computer disciplines

Tools

IP Networking

Linux OS

Job description

Job Description

Evertz, a growing high-technology company with over 1,700 employees, is a worldwide leader in the design and manufacture of broadcast, film production, and post-production equipment for the film, television broadcast, and professional audio & video industry.

We are currently looking for recent graduates to join our AV Service team. As the first and often the most frequent point of contact for our clients, you will have the opportunity to influence the client's perception of Evertz. This position combines technical expertise and customer service skills, offering a challenging yet rewarding experience. You will be part of a high-energy team working with exciting customers and cutting-edge products both in-house and on-site at our customers’ production studios and distribution facilities.

Position requires travel within the US. The US home location is flexible, with the opportunity to work from home when not on field assignments.

Responsibilities:

1. Travel within the US for customer deployments and service
2. Install products or systems at customer sites and provide product training
3. Respond to operational issues, perform firmware upgrades, and conduct maintenance
4. Assess product applications, troubleshoot, and diagnose issues to find root causes
5. Perform detailed troubleshooting, data collection, and reporting
6. Maintain communication between customer service and other departments to resolve issues and relay feedback

Qualifications:

• College or university education in Electrical, Electronic, or Computer disciplines
• Passion for technology and eagerness to learn new software and hardware
• Hands-on experience with IP Networking, server hardware, and Linux OS
• Strong desire to help customers and deliver excellent service
• Problem-solving skills and adaptability to changing situations
• Ability to multi-task in a fast-paced environment
• Excellent verbal and written communication skills
• Eligibility to travel within US and Canada
• US Citizenship is required

Location: Remote work possible in any US state

What We Offer:

• Employer-funded benefits
• Competitive compensation
• Work-life balance
• Career advancement opportunities
• Casual work environment

Evertz USA Inc. is an Equal Employment Opportunity and Affirmative Action employer. We value diversity and inclusion.

We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic.

If you require accommodation during the recruitment process, please notify Human Resources upon scheduling your interview.

Thank you for considering a career with Evertz!

Personal data collected during application will be handled in accordance with privacy laws. For details, see our privacy policy at https://evertz.com/contact/privacy/.