Field Service Engineer - AV, USA

ZipRecruiter; Charlotte (NC); Remote; USD 50,000 - 70,000; Full time

Job summary

A leading technology company is seeking recent graduates for their AV Service team. This role involves technical support and customer interaction, requiring travel within the US. Candidates should possess a degree in relevant fields and have a passion for technology. Opportunities for career growth and a flexible work environment are offered.

Benefits

Employer-funded benefits

Competitive compensation

Work-Life Balance

Career Growth Opportunities

Casual Work Environment

Qualifications

• Recent graduates with a degree in relevant fields.
• Experience with IP Networking and Linux OS is a plus.
• Strong communication and customer service skills required.

Responsibilities

• Travel within the US for customer deployments and service.
• Install products at customer sites and provide training.
• Diagnose and troubleshoot customer product applications.

Skills

Problem-solving

Customer service

Technical skills

Adaptability

Communication

Education

Degree in Electrical, Electronic, or Computer disciplines

Tools

IP Networking

Linux OS

Job description

Job Description

Evertz, a growing high-technology company with over 1,700 employees, is a worldwide leader in the design and manufacture of broadcast, film production, and post-production equipment for the film, television broadcast, and Professional Audio & Video industry.

We are currently looking for recent graduates to join our AV Service team. As the first and often the most frequent point of contact for our clients, you will have the opportunity to influence the client's perception of Evertz. This position combines technical skills and customer service, working with exciting products both in-house and on-site at customer facilities.

Note: The position requires travel within the US. The home location is flexible, with options to work from home when not on field assignments.

Responsibilities

• Travel within the US for customer deployments and service
• Install products or systems at customer sites and provide product training
• Respond to operational issues, firmware upgrades, and maintenance inquiries
• Diagnose and troubleshoot customer product applications
• Document issues through data collection and reporting
• Coordinate with customer service and other departments to resolve issues and relay feedback

Qualifications

• Degree in Electrical, Electronic, or Computer disciplines
• Passion for technology and eagerness to learn new software and hardware
• Experience with IP Networking, server hardware, and Linux OS
• Strong desire to assist customers and deliver excellent service
• Problem-solving skills and adaptability
• Ability to multitask in a fast-paced environment
• Excellent verbal and written communication skills
• Eligibility to travel within US and Canada
• US Citizenship is required

Location

Remote work is possible from any US state.

What We Offer

• Employer-funded benefits
• Competitive compensation
• Work-Life Balance
• Career Growth Opportunities
• Casual Work Environment

Evertz USA Inc. is an Equal Employment Opportunity and Affirmative Action employer. We value diversity and inclusion in our workforce.