Field Service Engineer - AV, USA

ZipRecruiter; Manassas (VA); Remote; USD 50,000 - 70,000; Full time

Job summary

A leading high-technology company is seeking recent graduates for their AV Service team. This role combines technical expertise and customer service, involving travel for installations and troubleshooting. The ideal candidate will have a degree in relevant fields and a passion for technology, with opportunities for career development in a supportive environment.

Benefits

Employer-funded benefits

Competitive compensation

Work-Life Balance

Career development opportunities

Casual work environment

Qualifications

• Recent graduates with a degree in relevant fields.
• Passion for technology and learning new hardware/software.
• Eligibility for travel within US and Canada; US citizenship required.

Responsibilities

• Travel within the US for customer deployments and service.
• Install products or systems at customer sites and provide product training.
• Respond to operational issues, firmware upgrades, and maintenance requests.

Skills

IP Networking

Linux OS

Problem-solving

Communication

Customer Service

Education

Degree in Electrical, Electronic, or Computer disciplines

Job description

Job Description

Evertz, a growing high-technology company with over 1,700 employees, is a worldwide leader in designing and manufacturing broadcast, film production, and post-production equipment for the film, television broadcast, and professional audio & video industry.

We are currently seeking recent graduates to join our AV Service team. As the first point of contact for our clients, you will have a significant opportunity to shape their perception of Evertz. This role combines technical expertise with customer service skills and involves working with exciting products both in-house and on-site at customer locations.

Responsibilities:

• Travel within the US for customer deployments and service
• Install products or systems at customer sites and provide product training
• Respond to operational issues, firmware upgrades, and maintenance requests
• Assess applications, troubleshoot, and diagnose issues to find root causes
• Perform detailed troubleshooting, data collection, and reporting
• Coordinate communication between customer service and other departments to resolve issues and relay customer feedback

Qualifications:

• Degree in Electrical, Electronic, or Computer disciplines
• Passion for technology and learning new hardware/software
• Experience with IP Networking, server hardware, and Linux OS
• Strong desire to help customers and deliver excellent service
• Problem-solving skills and adaptability
• Ability to multitask in a fast-paced environment
• Excellent verbal and written communication skills
• Eligibility for travel within US and Canada; US citizenship required

Location: Remote work possible in any US State

What We Offer:

• Employer-funded benefits
• Competitive compensation
• Work-Life Balance
• Career development opportunities
• Casual work environment

Evertz USA Inc. is an Equal Opportunity Employer. We value diversity and inclusion and do not discriminate based on protected characteristics. All employment decisions are based on qualifications and business needs.

If accommodations are needed during the recruitment process, please notify Human Resources.

Thank you for considering a career with Evertz!