Junior Field Engineer — AI Integrations & Support

Pinecone; New York (NY); In loco; USD 80.000 - 110.000; Tempo pieno

Vantaggi offerti da questo lavoro

Comprehensive health coverage

401(k) Plan

Equity award

Flexible time off

Paid parental leave

Annual Company Retreat

WFH Equipment Stipend

Descrizione del lavoro

Pinecone is hiring an entry-level Associate Field Engineer to work with Customer Success and Solutions Engineering teams. You will gain deep technical expertise, understand customer architectures, and guide implementation, optimization, and expansion.

Strong communication, curiosity, and an AI-first mindset are essential. You’ll collaborate with Sales, Product, and Engineering on scope, troubleshoot issues, and contribute to customer experience through tooling and documentation improvements.

Competenze

• BS in Computer Science or related field or equivalent experience.
• Ability to understand and explain APIs, cloud infrastructure, data pipelines, and enterprise software integrations.
• Ability to communicate complex technical concepts to technical and non-technical audiences.
• Familiarity with embeddings, similarity search, recommendation systems, and RAG.
• Thrives in a startup environment: resourceful, adaptable, proactive.
• Proficiency in Python and/or JavaScript.

Mansioni

• Serve as a technical point of contact for customers across their journey from evaluation to production; ensure best practices and accelerate time-to-value.
• Deeply understand customer architectures, use cases, and requirements to influence roadmaps and propose solutions.
• Build resources to monitor customer health and identify opportunities to address risk and drive expansion.
• Troubleshoot issues and deliver high-quality technical support; become proficient with Pinecone's product and the AI/ML ecosystem.
• Develop processes and capture knowledge to scale support, success, and outreach.
• Partner with Sales on technical discovery, deliver product demonstrations, and contribute to Proof-of-Concept evaluations.
• Provide feedback and contribute as a developer to tooling, integrations, documentation, and internal workflows.

Conoscenze

Python

JavaScript

APIs

Cloud infra

Data pipelines

Communication

Problem solving

Formazione

BS in Computer Science

Strumenti

Datadog

AWS

GCP

Azure

Descrizione del lavoro

Pinecone is hiring an entry-level Associate Field Engineer to work with Customer Success and Solutions Engineering teams. You will gain deep technical expertise, understand customer architectures, and guide implementation, optimization, and expansion.

Strong communication, curiosity, and an AI-first mindset are essential. You’ll collaborate with Sales, Product, and Engineering on scope, troubleshoot issues, and contribute to customer experience through tooling and documentation improvements.