Associate Field Engineer

Pinecone; New York (NY); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Comprehensive health coverage

401(k) Plan

Equity award

Flexible time off

Paid parental leave

Annual Company Retreat

WFH Equipment Stipend

Job summary

Pinecone is hiring an entry-level Associate Field Engineer to work with Customer Success and Solutions Engineering teams. You will gain deep technical expertise, understand customer architectures, and guide implementation, optimization, and expansion.

Strong communication, curiosity, and an AI-first mindset are essential. You’ll collaborate with Sales, Product, and Engineering on scope, troubleshoot issues, and contribute to customer experience through tooling and documentation improvements.

Qualifications

• BS in Computer Science or related field or equivalent experience.
• Ability to understand and explain APIs, cloud infrastructure, data pipelines, and enterprise software integrations.
• Ability to communicate complex technical concepts to technical and non-technical audiences.
• Familiarity with embeddings, similarity search, recommendation systems, and RAG.
• Thrives in a startup environment: resourceful, adaptable, proactive.
• Proficiency in Python and/or JavaScript.

Responsibilities

• Serve as a technical point of contact for customers across their journey from evaluation to production; ensure best practices and accelerate time-to-value.
• Deeply understand customer architectures, use cases, and requirements to influence roadmaps and propose solutions.
• Build resources to monitor customer health and identify opportunities to address risk and drive expansion.
• Troubleshoot issues and deliver high-quality technical support; become proficient with Pinecone's product and the AI/ML ecosystem.
• Develop processes and capture knowledge to scale support, success, and outreach.
• Partner with Sales on technical discovery, deliver product demonstrations, and contribute to Proof-of-Concept evaluations.
• Provide feedback and contribute as a developer to tooling, integrations, documentation, and internal workflows.

Skills

Python

JavaScript

APIs

Cloud infra

Data pipelines

Communication

Problem solving

Education

BS in Computer Science

Tools

Datadog

AWS

GCP

Azure

Job description

About Pinecone:

Pinecone is the trusted AI knowledge company. Its trusted AI knowledge platform—including its Database, Nexus, and Marketplace products—power accurate, fast, and cost-effective AI applications for more than 10,000 customers and 1M developers worldwide. Pinecone's mission is to make AI knowledgeable. For more information, visit pinecone.io.

About the Team/Role:

This is intended to be an entry level role for new grads/early career professionals.

As an Associate Field Engineer, you'll work amongst our Customer Success and Solutions Engineering teams, building deep technical expertise and tooling to directly impact the core product and customer experience. You'll engage with technical stakeholders across the customer lifecycle, from helping prospects understand how Pinecone fits their architecture to guiding existing customers through implementation, optimization, and expansion. You'll collaborate closely with Sales, Product, and Engineering to scope solutions, troubleshoot complex issues, and surface customer insights that shape our product direction. Technical fluency, strong communication, intellectual curiosity, and an AI-first mindset are essential for this role.

Responsibilities:

• Serve as a technical point of contact for customers across their journey from evaluation to production, ensuring best practices and accelerating time-to-value.
• Deeply understand customer architectures, use cases, and requirements to influence our roadmap and devise solutions that unblock and advance their goals.
• Build resources to monitor customer health, proactively identifying opportunities to address risk and drive expansion.
• Troubleshoot issues and deliver high-quality technical support, developing a strong command of Pinecone's product and the broader AI/ML ecosystem.
• Build processes and capture knowledge to scale and automate support, success, and outreach initiatives.
• Partner with Sales on technical discovery, deliver product demonstrations, and contribute to proof-of-concept evaluations.
• Provide feedback and contribute as a developer to all elements of the customer experience—from tooling and integrations to documentation and internal workflows.

Requirements:

• BS in Computer Science or a related technical field or equivalent experience.
• Strong technical acumen with the ability to understand and explain APIs, cloud infrastructure, data pipelines, and enterprise software integrations.
• Ability to communicate complex technical concepts to both technical and non-technical audiences.
• Familiarity with the concepts of embeddings, similarity search, recommendation systems, and RAG.
• Thrives in a startup environment: resourceful, adaptable, and proactive in creating solutions.
• Proficiency in one or more popular programming languages (Python, JavaScript).

Bonus Points:

• Experience with Datadog or similar monitoring tools.
• Experience working with cloud platforms (AWS, GCP, Azure).

Perks & Benefits:

• Comprehensive health coverage including medical, dental, vision, and mental health resources
• 401(k) Plan
• Equity award
• Flexible time off
• Paid parental leave
• Annual Company Retreat
• WFH Equipment Stipend

All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.