Junior Enterprise IT Watch & Incident Lead

Chenega Professional Services Strategic Business Unit; Springfield (VA); On-site; USD 74,000 - 90,000; Full time

Job summary

Chenega MIOS in Springfield, VA seeks a Junior Enterprise Watch Officer to monitor critical IT services and provide proactive incident management within NGA operations. You will coordinate, brief leadership, and support mission-critical uptime from a Springfield, VA base.

The role requires 2+ years of relevant experience, TS/SCI clearance, and the ability to work day shifts. You will collaborate with stakeholders to minimize downtime and ensure mission readiness.

Qualifications

• Requires Bachelor’s Degree with 2+ years in a relevant field, or Associate’s with 4+ years, or 6+ years of related experience.
• Operational experience with ServiceNow is preferred.
• Experience in the Intelligence Community is preferred.
• Must have TS/SCI clearance and be eligible for CI poly.

Responsibilities

• Manage Critical Priority 1 tickets to resolution.
• Monitor ES C cell activities to maintain situational awareness of NGA IT services.
• Communicate the status of operational infrastructure to leadership.
• Provide briefings to senior leadership on IT enterprise status.
• Prepare and deliver Daily Operations briefs.
• Coordinate with mission partners during outages and update on restoral times.
• Assist in assessing incident impacts on mission capability and restoration priorities.

Skills

ServiceNow

Intelligence Community experience

TS/SCI Clearance

Incident response

Communication to leadership

Education

Bachelor's Degree

Associate’s degree

6+ years experience

Tools

N/A

Job description

Chenega MIOS in Springfield, VA seeks a Junior Enterprise Watch Officer to monitor critical IT services and provide proactive incident management within NGA operations. You will coordinate, brief leadership, and support mission-critical uptime from a Springfield, VA base.

The role requires 2+ years of relevant experience, TS/SCI clearance, and the ability to work day shifts. You will collaborate with stakeholders to minimize downtime and ensure mission readiness.