Junior Enterprise IT Operations & Incident Watch

Chenega Professional Services Strategic Business Unit; St. Louis (MO); On-site; USD 60,000 - 80,000; Full time

Job summary

Chenega MIOS in St. Louis, MO is seeking a Junior Enterprise Watch Officer to monitor mission systems, manage incident tickets, and brief leadership on IT status. The role focuses on proactive collection and coordination for critical incidents to ensure situational awareness for NGA executives.

The position requires a TS/SCI clearance or eligibility, a bachelor’s degree with 2+ years of relevant experience (or equivalent), and strong ServiceNow operational skills. On-site work in St.

Qualifications

• Bachelor's Degree and 2+ years relevant experience or
• Associate's degree and 4+ years relevant experience or
• 6+ years relevant experience
• Operational experience with ServiceNow
• Experience in the Intelligence Community
• TS/SCI Clearance
• Successfully pass background and drug screening

Responsibilities

• Manage Critical Priority 1 tickets to resolution
• Monitor operational activities of all cells within the ESC to maintain centralized situational awareness of the overall health of NGA IT services
• Communicate the status of the operational infrastructure
• Provide briefings to senior leadership on the status of the IT enterprise
• Prepare and deliver the Daily Operations briefs
• Collect, coordinate, and brief upcoming days AOs
• Recommend appropriate mitigation activities to minimize down time, minimize mission impact and restore services as soon as possible.
• Assist in assessing the impact of events and incidents on mission capability, prioritizing service restoration activities, and providing final assessment of mission impacts prior to conducting authorized outages.
• Coordinate with any impacted mission partners during unscheduled outages to advise of outage status, remediation actions, and projected restoral times.
• Other duties as assigned

Skills

ServiceNow experience

Incident management

Communication skills

Team coordination

Education

Bachelor's Degree

Job description

Chenega MIOS in St. Louis, MO is seeking a Junior Enterprise Watch Officer to monitor mission systems, manage incident tickets, and brief leadership on IT status. The role focuses on proactive collection and coordination for critical incidents to ensure situational awareness for NGA executives.

The position requires a TS/SCI clearance or eligibility, a bachelor’s degree with 2+ years of relevant experience (or equivalent), and strong ServiceNow operational skills. On-site work in St.