Junior Enterprise Watch Officer — IT Ops & Mission Support

Chenega MIOS SBU; St. Louis (MO); Sur place; USD 65 000 - 95 000; Plein temps

Résumé du poste

Chenega MIOS in St. Louis, MO is seeking a Junior Enterprise Watch Officer to monitor mission-system status and coordinate critical incident resolution.

You will deliver proactive collection, dissemination, and situational awareness for NGA IT services, working with cross-functional teams to ensure mission continuity. Responsibilities include managing Priority 1 tickets, briefing senior leadership, and coordinating outages with mission partners.

Qualifications

• Bachelor's Degree and 2+ years relevant experience OR Associate’s degree and 4+ years relevant experience OR 6+ years relevant experience.
• Operational experience with ServiceNow and experience in the Intelligence Community.
• TS/SCI Clearance and background/drug screening clearance.

Responsabilités

• Manage Critical Priority 1 tickets to resolution.
• Monitor operational activities across cells to maintain centralized situational awareness of NGA IT services.
• Communicate the status of the operational infrastructure.
• Provide briefings to senior leadership on IT enterprise status.
• Prepare and deliver Daily Operations briefs.
• Coordinate with mission partners during outages and provide status updates.

Connaissances

ServiceNow

Communication

Teamwork

Problem solving

Microsoft Office

Formation

Bachelor's Degree

Associate’s degree

6+ years experience

Outils

Microsoft Office Applications

Description du poste

Chenega MIOS in St. Louis, MO is seeking a Junior Enterprise Watch Officer to monitor mission-system status and coordinate critical incident resolution.

You will deliver proactive collection, dissemination, and situational awareness for NGA IT services, working with cross-functional teams to ensure mission continuity. Responsibilities include managing Priority 1 tickets, briefing senior leadership, and coordinating outages with mission partners.