Junior Enterprise IT Support Specialist

HARBOR Ind.; Charlevoix (MI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Healthcare options

401k plan

Paid time off

Parental leave

Life Insurance

Job summary

HARBOR Ind. is seeking an Enterprise Admin I to provide first-level technical support and diagnose IT issues for internal users.

You will assist with researching and implementing systems as directed by the Enterprise Support Supervisor and manage workload via the internal IT support system. The role includes deploying and supporting workstations, communication devices, and software, with opportunities to work with ERP systems (IFS) and ChromeOS devices, and occasional vendor coordination.

Qualifications

• 1 year of related experience or current College student pursuing a degree in computer science or a related field
• Familiarity with Networking Fundamentals
• Experience with email systems (Google Apps, Email Clients/Protocols)
• Working knowledge of MS Office, Google Docs, and/or other office computing tools

Responsibilities

• Setup and support of new workstations, laptops, networking hardware, desk and mobile phones, printers, video conferencing hardware, A/V equipment, etc
• Business Application Installation/Support (CAD, ERP, Creative/Design Software, etc)
• Tier I support issues with ERP Application (IFS)
• Support ChromeOS Devices
• Work with vendors to repair/replace/return computer equipment
• Tier 1 system admin support (e.g. patching, etc.)
• Automate manual processes to make a more efficient environment
• Respond to email and phone calls regarding desktop and help desk requests from end users
• Ability to travel to remote locations, including Harbor’s facilities approximately 2x per year
• Other duties may be assigned at any time

Skills

Technical support

Troubleshooting

Customer interaction

Education

College student pursuing a degree in computer science

Tools

Google Apps

MS Office

Email clients/protocols

Job description

HARBOR Ind. is seeking an Enterprise Admin I to provide first-level technical support and diagnose IT issues for internal users.

You will assist with researching and implementing systems as directed by the Enterprise Support Supervisor and manage workload via the internal IT support system. The role includes deploying and supporting workstations, communication devices, and software, with opportunities to work with ERP systems (IFS) and ChromeOS devices, and occasional vendor coordination.