Enterprise Admin I

Harbor Industries; Charlevoix (MI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

401k match

Paid time off

Tuition reimbursement

Life insurance

Dental and vision

Job summary

Harbor Industries is seeking an Enterprise Admin I to provide first-level technical IT support, diagnosing and remedying issues for internal users. You will manage requests through our IT support system and coordinate with the Enterprise Support Supervisor on projects.

Responsibilities include setting up workstations, supporting ERP (IFS), ChromeOS devices, and AV equipment, plus travel to Harbor facilities about twice yearly. A year of related experience or a CS-related degree is preferred.

Qualifications

• 1 year of related experience or current college student pursuing a degree in computer science or a related field.
• Familiarity with Networking Fundamentals.
• Experience with email systems (Google Apps, Email Clients/Protocols).
• Working knowledge of MS Office, Google Docs, and/or other office computing tools.

Responsibilities

• Provide first level technical support to users and diagnose IT issues.
• Set up and support workstations, laptops, networking hardware, phones, printers, and AV equipment.
• Support ERP application (IFS) issues and ChromeOS devices.
• Travel to Harbor facilities approximately 2x per year and coordinate with vendors as needed.
• Automate manual processes to improve efficiency and respond to end-user requests.

Skills

Networking basics

Google Apps

MS Office

Help desk

Education

Pursuing CS degree or related field

Tools

IFS ERP

ChromeOS

Printers/AV equipment

Job description

The Enterprise Admin I position will provide first level technical support, work directly with users to diagnose, and remedy their IT related problem. This position will also help research and implement systems needed as directed by the Enterprise Support Supervisor, The Enterprise Admin I role will utilize our internal IT support system to help organize and prioritize the workload and will have a high degree of interaction with internal customers. This position will receive guidance on project work and will follow defined departmental policies and procedures.

Essential Duties and Responsibilities

• Setup and support of new workstations, laptops, networking hardware, desk and mobile phones, printers, video conferencing hardware, A/V equipment, etc
• Business Application Installation/Support (CAD, ERP, Creative/Design Software, etc)
• Tier I support issues with ERP Application (IFS)
• Support ChromeOS Devices
• Work with vendors to repair/replace/return computer equipment
• Tier 1 system admin support (e.g. patching, etc.)
• Automate manual processes to make a more efficient environment
• Respond to email and phone calls regarding desktop and help desk requests from end users
• Ability to travel to remote locations, including Harbor’s facilities approximately 2x per year
• Other duties may be assigned at any time

Education and/or Experience

• 1 year of related experience or current College student pursuing a degree in computer science or a related field
• Familiarity with Networking Fundamentals
• Experience with email systems (Google Apps, Email Clients/Protocols)
• Working knowledge of MS Office, Google Docs, and/or other office computing tools

Benefits and Perks
We're committed to providing competitive, affordable benefits to support our employees and their families. Our compensation packages are market-based, and if you're hired at Harbor your compensation will be determined considering factors such as skills, education, and experience. We believe a strong benefits and compensation package is essential for employee well-being and financial security.
Full-time employee benefits include the following:

• Free primary and preventive healthcare for eligible employees and their dependents, offered onsite and virtually!
• Two affordable healthcare coverage (Medical, Vision, Dental, RX) plan options, one of which has a $0 employee premium contribution for employees and all of their dependents
• Health Savings Account for those enrolled in our HDHP Medical Plan Option, with company funding and matching contribution
• Flexible Spending Account for those enrolled in our Core PPO Medical Plan
• 401k retirement savings plus company match
• Paid time off, including up to 12 paid holidays per year depending on your schedule
• Paid Life Insurance, AD&D, and Disability Benefits
• Employee Assistance Program
• Wellness Initiatives
• Anniversary Milestone Awards
• Tuition Reimbursement
• Pet Insurance
• Hospital Indemnity and Critical Illness Insurance