Enterprise IT Support & Systems Admin I

Harbor-Industries

Charlevoix (MI)

On-site

USD 45,000 - 65,000

Full time

3 days ago

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Benefits offered by this job

Health insurance options

Paid time off

401k with company match

Education/Tuition reimbursement

Life Insurance

Job summary

Harbor-Industries is seeking an Enterprise Admin I to provide first-level technical support and work with users to diagnose and remedy IT issues. You will help research and implement systems, prioritize workload in our internal support system, and follow established policies under guidance from the Enterprise Support Supervisor.

The role involves setting up workstations, supporting ERP applications, ChromeOS devices, and coordinating with vendors.

Qualifications

1 year of related experience or current College student pursuing a degree in computer science or a related field.
Familiarity with Networking Fundamentals.
Experience with email systems (Google Apps, Email Clients/Protocols).
Working knowledge of MS Office, Google Docs, and/or other office computing tools.

Responsibilities

Setup and support of new workstations, laptops, networking hardware, desk and mobile phones, printers, video conferencing hardware, A/V equipment.
Business Application Installation/Support (CAD, ERP, Creative/Design Software, etc).
Tier I support issues with ERP Application (IFS).
Support ChromeOS Devices.
Work with vendors to repair/replace/return computer equipment.
Tier 1 system admin support (e.g. patching, etc.).
Automate manual processes to make a more efficient environment.
Respond to email and phone calls regarding desktop and help desk requests from end users.
Ability to travel to remote locations, including Harbor’s facilities approximately 2x per year.
Other duties may be assigned at any time