Enterprise Admin I

HARBOR Ind.; Charlevoix (MI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Healthcare options

401k plan

Paid time off

Parental leave

Life Insurance

Job summary

HARBOR Ind. is seeking an Enterprise Admin I to provide first-level technical support and diagnose IT issues for internal users.

You will assist with researching and implementing systems as directed by the Enterprise Support Supervisor and manage workload via the internal IT support system. The role includes deploying and supporting workstations, communication devices, and software, with opportunities to work with ERP systems (IFS) and ChromeOS devices, and occasional vendor coordination.

Qualifications

• 1 year of related experience or current College student pursuing a degree in computer science or a related field
• Familiarity with Networking Fundamentals
• Experience with email systems (Google Apps, Email Clients/Protocols)
• Working knowledge of MS Office, Google Docs, and/or other office computing tools

Responsibilities

• Setup and support of new workstations, laptops, networking hardware, desk and mobile phones, printers, video conferencing hardware, A/V equipment, etc
• Business Application Installation/Support (CAD, ERP, Creative/Design Software, etc)
• Tier I support issues with ERP Application (IFS)
• Support ChromeOS Devices
• Work with vendors to repair/replace/return computer equipment
• Tier 1 system admin support (e.g. patching, etc.)
• Automate manual processes to make a more efficient environment
• Respond to email and phone calls regarding desktop and help desk requests from end users
• Ability to travel to remote locations, including Harbor’s facilities approximately 2x per year
• Other duties may be assigned at any time

Skills

Technical support

Troubleshooting

Customer interaction

Education

College student pursuing a degree in computer science

Tools

Google Apps

MS Office

Email clients/protocols

Job description

Summary

The Enterprise Admin I position will provide first level technical support, work directly with users to diagnose, and remedy their IT related problem. This position will also help research and implement systems needed as directed by the Enterprise Support Supervisor, The Enterprise Admin I role will utilize our internal IT support system to help organize and prioritize the workload and will have a high degree of interaction with internal customers. This position will receive guidance on project work and will follow defined departmental policies and procedures.

Essential Duties And Responsibilities

Setup and support of new workstations, laptops, networking hardware, desk and mobile phones, printers, video conferencing hardware, A/V equipment, etc

Summary

The Enterprise Admin I position will provide first level technical support, work directly with users to diagnose, and remedy their IT related problem. This position will also help research and implement systems needed as directed by the Enterprise Support Supervisor, The Enterprise Admin I role will utilize our internal IT support system to help organize and prioritize the workload and will have a high degree of interaction with internal customers. This position will receive guidance on project work and will follow defined departmental policies and procedures.

Essential Duties And Responsibilities

Setup and support of new workstations, laptops, networking hardware, desk and mobile phones, printers, video conferencing hardware, A/V equipment, etc

Business Application Installation/Support (CAD, ERP, Creative/Design Software, etc)

Tier I support issues with ERP Application (IFS)

Support ChromeOS Devices

Work with vendors to repair/replace/return computer equipment

Tier 1 system admin support (e.g. patching, etc.)

Automate manual processes to make a more efficient environment

Respond to email and phone calls regarding desktop and help desk requests from end users

Ability to travel to remote locations, including Harbor’s facilities approximately 2x per year

Other duties may be assigned at any time

Education And/or Experience

1 year of related experience or current College student pursuing a degree in computer science or a related field

Familiarity with Networking Fundamentals

Experience with email systems (Google Apps, Email Clients/Protocols)

Working knowledge of MS Office, Google Docs, and/or other office computing tools

Benefits And Perks

We're committed to providing competitive, affordable benefits to support our employees and their families. Our compensation packages are market-based, and if you're hired at Harbor your compensation will be determined considering factors such as skills, education, and experience. We believe a strong benefits and compensation package is essential for employee well-being and financial security.

Full-time employee benefits include the following:

• Free primary and preventive healthcare for eligible employees and their dependents, offered onsite and virtually!
• Two affordable healthcare coverage (Medical, Vision, Dental, RX) plan options, one of which has a $0 employee premium contribution for employees and all of their dependents
• Health Savings Account for those enrolled in our HDHP Medical Plan Option, with company funding and matching contribution
• Flexible Spending Account for those enrolled in our Core PPO Medical Plan
• 401k retirement savings plus company match
• Paid Parental Leave
• Paid time off, including up to 12 paid holidays per year depending on your schedule
• Paid Life Insurance, AD&D, and Disability Benefits
• Generous Bereavement Leave
• Employee Assistance Program
• Wellness Initiatives
• Anniversary Milestone Awards
• Tuition Reimbursement
• Learning & Development Offerings
• Pet Insurance
• Hospital Indemnity and Critical Illness Insurance