Enterprise IT Admin I - Help Desk & Desktop Support

Charlevoix

Charlevoix (MI)

On-site

USD 42,000 - 64,000

Full time

4 days ago

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Benefits offered by this job

Healthcare benefits

401k

Paid time off

Parental Leave

Life Insurance

Job summary

Harbor is seeking an Enterprise Admin I to provide first-level IT support, diagnose user issues, and implement required systems under direction. The role emphasizes assisting with projects, tracking requests via the internal help desk, and maintaining adherence to department policies.

Travel to Harbor facilities is possible a couple of times yearly. The ideal candidate has 1 year of related experience or is a current student in computer science, with familiarity in networking fundamentals, email

Qualifications

1 year of related experience or currently pursuing a degree in computer science or a related field.
Familiarity with networking fundamentals and IT concepts.
Experience with email systems and collaboration tools.
Working knowledge of MS Office, Google Docs and related office tools.

Responsibilities

Setup and support of workstations, laptops, networking hardware, phones, printers and AV equipment.
Tier I support for ERP applications (IFS) and other business apps.
Support ChromeOS devices and coordinate with vendors for repairs.
Perform basic system administration tasks (patching, etc.).
Automate manual processes to improve efficiency and respond to end-user requests.
Travel to Harbor facilities occasionally (approx. 2x per year).